What is most important when communicating with a customer?
Answer and explanation
Correct answer: Listening patiently and providing clear, accurate information
Patient listening helps identify the customer’s actual concern, while clear and accurate information supports an appropriate solution and builds trust. Information should be checked before it is given, and promises should be realistic. Rudeness, incomplete answers, and impossible commitments damage service quality, so option A is the best practice.
Frequently asked questions
What is the correct answer to this question?
Listening patiently and providing clear, accurate information
Why is this the correct answer?
Patient listening helps identify the customer’s actual concern, while clear and accurate information supports an appropriate solution and builds trust. Information should be checked before it is given, and promises should be realistic. Rudeness, incomplete answers, and impossible commitments damage service quality, so option A is the best practice.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Business Services. Topic: Communication Services.
