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Class 12 Business Studies Hard Quiz

Business Studies Hard Class 12 Level 105

Level 105 • 50/50 questions • 30 seconds per question.

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Question 1/50 Hard Business Studies Planning Policy Class 12 Level 105

एक कंपनी की छूट नीति कहती है कि पुराने ग्राहकों को उचित छूट मिल सकती है लेकिन छूट सीमा स्पष्ट नहीं है। मुख्य कमजोरी क्या है?

A company's discount policy says old customers may get fair discount but the discount limit is not clear. What is the main weakness?

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Correct Answer

B. निर्णय सीमा अस्पष्ट हैDecision limit is unclear

Explanation

Simple Explanation

नीति में विवेक के साथ सीमा स्पष्ट होनी चाहिए। परीक्षा में अस्पष्ट सीमा को कमजोर नीति मानें। / A policy should clearly state limits along with discretion. In exams treat unclear limit as a weak policy.

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Question 2/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि खरीद नीति स्थानीय विक्रेताओं को अवसर देती है लेकिन गुणवत्ता जांच को भी अनिवार्य मानती है तो यह किस गुण को दिखाती है?

If purchase policy gives opportunity to local vendors but also treats quality check as necessary which quality does it show?

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Correct Answer

A. संतुलित निर्णय मार्गदर्शनBalanced decision guidance

Explanation

Simple Explanation

यह समान अवसर और गुणवत्ता दोनों को संतुलित करती है। परीक्षा में संतुलित criteria को अच्छी नीति का संकेत मानें। / It balances equal opportunity and quality. In exams treat balanced criteria as a sign of good policy.

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Question 3/50 Hard Business Studies Planning Policy Class 12 Level 105

एक refund policy कहती है कि ग्राहक हित देखा जाएगा पर fraud रोकने का कोई मानदंड नहीं है। कौन सा जोखिम बढ़ेगा?

A refund policy says customer interest will be considered but has no standard to stop fraud. Which risk will increase?

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Correct Answer

C. गलत refunds और असंगत निर्णयWrong refunds and inconsistent decisions

Explanation

Simple Explanation

बहुत खुली policy misuse करा सकती है। परीक्षा में flexibility के साथ control criteria भी देखें। / A very open policy can cause misuse. In exams check control criteria along with flexibility.

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Question 4/50 Hard Business Studies Planning Policy Class 12 Level 105

कंपनी की privacy policy ग्राहक आंकड़ों की सुरक्षा का वादा करती है लेकिन third party sharing की approval authority तय नहीं है। मुख्य कमी क्या है?

A company's privacy policy promises customer data safety but approval authority for third party sharing is not fixed. What is the main weakness?

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Correct Answer

D. जिम्मेदारी और नियंत्रण अस्पष्ट हैंResponsibility and control are unclear

Explanation

Simple Explanation

Policy में कौन निर्णय लेगा यह स्पष्ट होना चाहिए। परीक्षा में authority clarity को effective policy से जोड़ें। / Policy should clearly state who will decide. In exams connect authority clarity with effective policy.

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Question 5/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि promotion policy में merit लिखा है लेकिन actual promotion seniority के आधार पर हो रही है तो कौन सी समस्या है?

If promotion policy mentions merit but actual promotion is happening on seniority basis what problem exists?

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Correct Answer

A. नीति और व्यवहार में असंगतिMismatch between policy and practice

Explanation

Simple Explanation

लिखित नीति और व्यवहार में अंतर implementation failure है। परीक्षा में policy practice gap को पहचानें। / Difference between written policy and practice is implementation failure. In exams identify policy practice gap.

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Question 6/50 Hard Business Studies Planning Policy Class 12 Level 105

एक policy कहती है कि employee complaints निष्पक्ष सुनी जाएंगी लेकिन शिकायतकर्ता की पहचान खुल जाती है। कौन सा policy principle कमजोर है?

A policy says employee complaints will be heard fairly but complainant identity gets exposed. Which policy principle is weak?

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Correct Answer

B. गोपनीयता और सुरक्षाConfidentiality and safety

Explanation

Simple Explanation

शिकायत नीति में गोपनीयता भरोसा बढ़ाती है। परीक्षा में grievance policy में confidentiality देखें। / Confidentiality builds trust in grievance policy. In exams check confidentiality in grievance policy.

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Question 7/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में नीति की जगह उद्देश्य दिया गया है?

Which option gives an objective instead of policy?

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Correct Answer

C. एक वर्ष में customer complaints बीस प्रतिशत घटानाReducing customer complaints by twenty percent in one year

Explanation

Simple Explanation

बीस प्रतिशत और एक वर्ष वाला target objective है। परीक्षा में measurable result को policy से अलग करें। / A target with twenty percent and one year is objective. In exams separate measurable result from policy.

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Question 8/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि नीति कहती है कि supplier delay पर penalty लग सकती है और कारण भी देखा जाएगा तो यह rule से अलग क्यों है?

If a policy says penalty may be imposed for supplier delay and reason will also be considered why is it different from a rule?

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Correct Answer

A. क्योंकि इसमें विवेक और मानदंड दोनों हैंBecause it has both discretion and criteria

Explanation

Simple Explanation

May और कारण देखना policy की flexibility दिखाता है। परीक्षा में विवेक के साथ criteria को policy clue मानें। / May and checking reason show policy flexibility. In exams treat discretion with criteria as a policy clue.

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Question 9/50 Hard Business Studies Planning Policy Class 12 Level 105

एक company की safety policy मजबूत है लेकिन supervisors production speed के लिए उसे ignore करते हैं। यह किस failure को दिखाता है?

A company's safety policy is strong but supervisors ignore it for production speed. Which failure does this show?

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Correct Answer

B. Leadership compliance failure

Explanation

Simple Explanation

Policy पालन में supervisors की भूमिका जरूरी है। परीक्षा में compliance को policy effectiveness से जोड़ें। / Supervisors role is necessary in policy compliance. In exams connect compliance with policy effectiveness.

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Question 10/50 Hard Business Studies Planning Policy Class 12 Level 105

कंपनी ने कहा कि customer data use में consent और purpose दोनों देखे जाएंगे। यह policy क्यों मजबूत है?

A company said consent and purpose will both be checked in customer data use. Why is this policy strong?

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Correct Answer

C. यह relevant ethical criteria देती हैIt gives relevant ethical criteria

Explanation

Simple Explanation

Consent और purpose privacy decisions के स्पष्ट criteria हैं। परीक्षा में ethical criteria को strong policy मानें। / Consent and purpose are clear criteria for privacy decisions. In exams treat ethical criteria as strong policy.

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Question 11/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy इतनी कठोर है कि हर delay पर same punishment देती है और genuine reason नहीं देखती तो वह किसके करीब हो जाती है?

If a policy is so rigid that it gives same punishment for every delay and ignores genuine reason what does it become closer to?

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Correct Answer

D. नियमRule

Explanation

Simple Explanation

बिना विवेक की कठोर policy rule जैसी हो जाती है। परीक्षा में rigidity को rule से जोड़ें। / A rigid policy without discretion becomes like a rule. In exams connect rigidity with rule.

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Question 12/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy hierarchy सही दिखाई देती है?

Which option correctly shows policy hierarchy?

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Correct Answer

A. Corporate ethics policy के अनुसार advertising और sales policies बननाAdvertising and sales policies being made according to corporate ethics policy

Explanation

Simple Explanation

उच्च स्तर की policy lower policies को guide कर सकती है। परीक्षा में aligned policies को hierarchy से जोड़ें। / A higher level policy can guide lower policies. In exams connect aligned policies with hierarchy.

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Question 13/50 Hard Business Studies Planning Policy Class 12 Level 105

एक विज्ञापन policy verified claims कहती है लेकिन sales team oral promises में गलत लाभ बताती है। कौन सा issue है?

An advertising policy says verified claims but the sales team gives wrong benefits in oral promises. What is the issue?

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Correct Answer

A. Policy violation

Explanation

Simple Explanation

Policy केवल लिखने से नहीं बल्कि पालन से effective होती है। परीक्षा में unethical claim को policy breach समझें। / Policy becomes effective not only by writing but by compliance. In exams understand unethical claim as policy breach.

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Question 14/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy और procedure सही तरह अलग हैं?

Which option correctly separates policy and procedure?

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Correct Answer

B. Policy decision principle है procedure implementation steps हैंPolicy is decision principle and procedure is implementation steps

Explanation

Simple Explanation

Policy क्या आधार होगा बताती है और procedure कैसे steps चलेंगे बताता है। परीक्षा में principle और steps अलग रखें। / Policy states what the basis will be and procedure states how steps will move. In exams keep principle and steps separate.

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Question 15/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि training policy कहती है कि कमजोर employees को support मिलेगा लेकिन weakness identify करने का तरीका नहीं है तो क्या कमी है?

If training policy says weak employees will get support but has no way to identify weakness what is the weakness?

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Correct Answer

B. सहायता criteria अधूरे हैंSupport criteria are incomplete

Explanation

Simple Explanation

Policy में beneficiary पहचानने का आधार होना चाहिए। परीक्षा में unclear eligibility को weak policy मानें। / Policy should have a basis to identify beneficiaries. In exams treat unclear eligibility as weak policy.

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Question 16/50 Hard Business Studies Planning Policy Class 12 Level 105

कंपनी की return policy genuine defect और customer misuse दोनों को अलग करने को कहती है। इसका मुख्य लाभ क्या है?

A company's return policy asks to separate genuine defect and customer misuse. What is the main benefit?

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A. Fairness और control दोनों मिलते हैंBoth fairness and control are achieved

Explanation

Simple Explanation

यह genuine customer को protect करती है और misuse रोकती है। परीक्षा में balanced policy को strong policy मानें। / It protects genuine customers and stops misuse. In exams treat balanced policy as strong policy.

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Question 17/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy users को policy समझाई नहीं गई तो कौन सा outcome सबसे संभव है?

If policy users are not explained the policy which outcome is most likely?

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Correct Answer

B. निर्णयों में असंगति बढ़ेगीInconsistency in decisions will increase

Explanation

Simple Explanation

Policy का benefit communication पर निर्भर करता है। परीक्षा में communicated policy को effective मानें। / Benefit of policy depends on communication. In exams treat communicated policy as effective.

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Question 18/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy की जगह strategy दी गई है?

Which option gives strategy instead of policy?

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Correct Answer

B. Premium market में जाने के लिए digital channel और service model चुननाChoosing digital channel and service model to enter premium market

Explanation

Simple Explanation

Market entry और channel choice broad strategy है। परीक्षा में broad action path को strategy और decision guide को policy मानें। / Market entry and channel choice are broad strategy. In exams treat broad action path as strategy and decision guide as policy.

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Question 19/50 Hard Business Studies Planning Policy Class 12 Level 105

एक supplier policy में conflict of interest disclose करना जरूरी है। यह कौन सा policy value दिखाता है?

A supplier policy requires disclosure of conflict of interest. Which policy value does it show?

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Correct Answer

A. Transparency

Explanation

Simple Explanation

Disclosure से decision fairness और trust बढ़ता है। परीक्षा में transparency को strong policy quality मानें। / Disclosure increases decision fairness and trust. In exams treat transparency as a strong policy quality.

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Question 20/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि overtime policy में employees की सहमति और health limit दोनों लिखे हैं तो यह किस बात का संकेत है?

If overtime policy mentions employee consent and health limit both what does it indicate?

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Correct Answer

A. Balanced employee welfare guidance

Explanation

Simple Explanation

यह productivity और employee welfare दोनों को balance करती है। परीक्षा में welfare criteria वाली policy को balanced समझें। / It balances productivity and employee welfare. In exams understand policy with welfare criteria as balanced.

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Question 21/50 Hard Business Studies Planning Policy Class 12 Level 105

किस स्थिति में policy review सबसे जरूरी है?

In which situation is policy review most necessary?

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Correct Answer

A. समान मामलों में अलग अलग branch decisions की complaints बढ़नाComplaints increasing about different branch decisions in similar cases

Explanation

Simple Explanation

Repeated inconsistency policy review का संकेत है। परीक्षा में unequal outcomes को review trigger मानें। / Repeated inconsistency is a sign of policy review. In exams treat unequal outcomes as a review trigger.

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Question 22/50 Hard Business Studies Planning Policy Class 12 Level 105

एक company की public communication policy respectful language कहती है पर crisis में staff rude replies देते हैं। समस्या क्या है?

A company's public communication policy says respectful language but staff gives rude replies in crisis. What is the problem?

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Correct Answer

A. Policy practice alignment कमजोर हैPolicy practice alignment is weak

Explanation

Simple Explanation

Policy promise को behaviour में लागू होना चाहिए। परीक्षा में policy implementation को actual conduct से जांचें। / Policy promise should be implemented in behaviour. In exams check policy implementation through actual conduct.

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Question 23/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि purchase policy में केवल speed of purchase को importance दी गई है तो कौन सा factor ignore हो सकता है?

If purchase policy gives importance only to speed of purchase which factor may be ignored?

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Correct Answer

A. Quality और supplier reliabilityQuality and supplier reliability

Explanation

Simple Explanation

Single focus policy other important criteria ignore कर सकती है। परीक्षा में purchase policy में speed quality reliability balance देखें। / A single focus policy can ignore other important criteria. In exams check speed quality reliability balance in purchase policy.

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Question 24/50 Hard Business Studies Planning Policy Class 12 Level 105

एक company ने disciplinary policy में fair hearing लिखी लेकिन decision maker वही person है जिसने complaint की थी। कौन सा concern है?

A company wrote fair hearing in disciplinary policy but the decision maker is the same person who complained. What is the concern?

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Correct Answer

A. Bias और conflict of interestBias and conflict of interest

Explanation

Simple Explanation

Fair policy में impartial decision maker जरूरी है। परीक्षा में conflict of interest को policy weakness मानें। / An impartial decision maker is necessary in fair policy. In exams treat conflict of interest as policy weakness.

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Question 25/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy का decision control role दिखता है?

Which option shows the decision control role of policy?

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Correct Answer

A. Managers discount केवल written margin और customer value criteria के अंदर देंगेManagers will give discount only within written margin and customer value criteria

Explanation

Simple Explanation

Policy decision freedom को guided limits में रखती है। परीक्षा में policy को decision control tool समझें। / Policy keeps decision freedom within guided limits. In exams understand policy as decision control tool.

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Question 26/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि data retention policy कहती है कि पुराने records जरूरत खत्म होने पर हटेंगे लेकिन retention period नहीं लिखा तो क्या कमी है?

If data retention policy says old records will be removed when need ends but no retention period is written what is the weakness?

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A. Time criterion अस्पष्ट हैTime criterion is unclear

Explanation

Simple Explanation

Time criterion clarity policy compliance में मदद करती है। परीक्षा में vague time words को weak policy मानें। / Time criterion clarity helps policy compliance. In exams treat vague time words as weak policy.

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Question 27/50 Hard Business Studies Planning Policy Class 12 Level 105

एक policy कहती है कि school admission में sibling cases consider होंगे पर merit lower नहीं होगा। यह किस policy quality को दिखाती है?

A policy says sibling cases will be considered in school admission but merit will not be lowered. Which policy quality does it show?

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Correct Answer

A. Fairness with standards

Explanation

Simple Explanation

यह sympathy और merit standard दोनों को balance करती है। परीक्षा में exception with standard को good policy मानें। / It balances sympathy and merit standard. In exams treat exception with standard as good policy.

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Question 28/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि company policy कहती है कि safety first है लेकिन bonus policy केवल output quantity पर आधारित है तो क्या समस्या है?

If company policy says safety first but bonus policy is based only on output quantity what is the problem?

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Correct Answer

A. Policy conflict और wrong incentivePolicy conflict and wrong incentive

Explanation

Simple Explanation

Output only bonus safety policy से टकरा सकता है। परीक्षा में policies और incentives alignment देखें। / Output only bonus may conflict with safety policy. In exams check alignment of policies and incentives.

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Question 29/50 Hard Business Studies Planning Policy Class 12 Level 105

कंपनी की warranty policy कहती है कि misuse cases reject होंगे पर normal wear support मिलेगा। यह क्या दिखाती है?

A company's warranty policy says misuse cases will be rejected but normal wear will get support. What does it show?

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Correct Answer

A. Clear distinction for fair decision

Explanation

Simple Explanation

Clear categories decision consistency बढ़ाती हैं। परीक्षा में well-defined criteria को effective policy मानें। / Clear categories increase decision consistency. In exams treat well-defined criteria as effective policy.

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Question 30/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy effectiveness check करने का सबसे अच्छा संकेत है?

Which option is the best indicator to check policy effectiveness?

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Correct Answer

A. Similar cases get fair and consistent decisions

Explanation

Simple Explanation

Policy effectiveness decisions की consistency और fairness से दिखती है। परीक्षा में decision outcome को देखें। / Policy effectiveness is shown by consistency and fairness of decisions. In exams check decision outcome.

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Question 31/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि social media policy staff को personal account पर company secrets न बताने को guide करती है तो इसका मुख्य उद्देश्य क्या है?

If social media policy guides staff not to disclose company secrets on personal accounts what is its main purpose?

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A. Confidential communication control

Explanation

Simple Explanation

Policy communication risk control करती है। परीक्षा में confidentiality guidance को policy principle समझें। / Policy controls communication risk. In exams understand confidentiality guidance as policy principle.

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Question 32/50 Hard Business Studies Planning Policy Class 12 Level 105

एक customer priority policy elderly customers को help first कहती है लेकिन disabled customers का उल्लेख नहीं है। क्या सुधार उचित है?

A customer priority policy says help elderly customers first but does not mention disabled customers. What improvement is suitable?

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A. Relevant priority groups को स्पष्ट शामिल करनाClearly include relevant priority groups

Explanation

Simple Explanation

Priority policy में relevant groups clear होने चाहिए। परीक्षा में incomplete coverage को policy weakness मानें। / Relevant groups should be clear in priority policy. In exams treat incomplete coverage as policy weakness.

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Question 33/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy और rule का सही अंतर application सहित दिखता है?

Which option shows the correct difference between policy and rule with application?

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Correct Answer

A. Policy hiring में merit guide करती है rule बिना admit card entry रोकता हैPolicy guides merit in hiring rule stops entry without admit card

Explanation

Simple Explanation

Policy guidance देती है और rule strict command देता है। परीक्षा में merit guide और entry ban अलग रखें। / Policy gives guidance and rule gives strict command. In exams keep merit guide and entry ban separate.

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Question 34/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy में लिखा है कि loan में collateral income और business purpose देखे जाएंगे तो manager किस role में policy use करेगा?

If policy says collateral income and business purpose will be checked in loan what role will the manager use policy for?

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Correct Answer

A. Decision criteria के रूप मेंAs decision criteria

Explanation

Simple Explanation

Policy loan decision के relevant factors बताती है। परीक्षा में criteria based guidance को policy मानें। / Policy states relevant factors for loan decision. In exams treat criteria based guidance as policy.

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Question 35/50 Hard Business Studies Planning Policy Class 12 Level 105

कंपनी ने sustainability policy बनाई लेकिन suppliers को environmental standards नहीं बताए। कौन सी कमजोरी है?

A company made sustainability policy but did not tell environmental standards to suppliers. What weakness exists?

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Correct Answer

A. Policy communication and implementation gap

Explanation

Simple Explanation

Policy external partners तक भी communicate होनी चाहिए जब वे affected हों। परीक्षा में stakeholder communication देखें। / Policy should be communicated to external partners when they are affected. In exams check stakeholder communication.

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Question 36/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि customer privacy policy law change के बाद update नहीं हुई तो कौन सा risk है?

If customer privacy policy is not updated after law change what risk exists?

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A. Legal non-compliance

Explanation

Simple Explanation

Law change के बाद policy update जरूरी हो सकता है। परीक्षा में legal compliance को policy quality मानें। / Policy update may be needed after law change. In exams treat legal compliance as policy quality.

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Question 37/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy design में stakeholder impact सही देखा गया है?

Which option correctly considers stakeholder impact in policy design?

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Correct Answer

A. Supplier payment policy बनाते समय small vendors की cash flow जरूरत देखनाConsidering small vendors cash flow need while making supplier payment policy

Explanation

Simple Explanation

Policy affected parties पर असर डालती है। परीक्षा में stakeholder impact को policy design से जोड़ें। / Policy affects concerned parties. In exams connect stakeholder impact with policy design.

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Question 38/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि refund policy में manager discretion है और हर exception का reason record होता है तो policy का कौन सा control मजबूत होता है?

If refund policy has manager discretion and reason for every exception is recorded which control becomes strong?

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Correct Answer

A. Accountability control

Explanation

Simple Explanation

Reason recording discretion को accountable बनाता है। परीक्षा में documented exceptions को strong policy control समझें। / Reason recording makes discretion accountable. In exams understand documented exceptions as strong policy control.

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Question 39/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy में fairness लिखा है लेकिन decision data record नहीं होता तो बाद में कौन सी समस्या होगी?

If fairness is written in policy but decision data is not recorded what problem will occur later?

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A. Policy audit और consistency check कठिन होगाPolicy audit and consistency check will be difficult

Explanation

Simple Explanation

Record keeping policy evaluation में मदद करती है। परीक्षा में documented decisions को policy control से जोड़ें। / Record keeping helps policy evaluation. In exams connect documented decisions with policy control.

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Question 40/50 Hard Business Studies Planning Policy Class 12 Level 105

एक company policy कहती है कि complaint reply सरल भाषा में होगा लेकिन legal team बहुत जटिल शब्दों में जवाब देती है। क्या समस्या है?

A company policy says complaint reply will be in simple language but legal team replies in very complex words. What is the problem?

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Correct Answer

A. Communication policy breach

Explanation

Simple Explanation

Policy में लिखी भाषा guidance का पालन होना चाहिए। परीक्षा में actual communication को policy से compare करें। / Language guidance written in policy should be followed. In exams compare actual communication with policy.

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Question 41/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy में customer interest और company margin दोनों देखे जाने हैं तो यह किस प्रकार का decision guide है?

If a policy says both customer interest and company margin should be considered what type of decision guide is it?

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Correct Answer

A. Balanced commercial policy

Explanation

Simple Explanation

यह customer value और business viability दोनों को balance करती है। परीक्षा में dual criteria को balanced policy मानें। / It balances customer value and business viability. In exams treat dual criteria as balanced policy.

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Question 42/50 Hard Business Studies Planning Policy Class 12 Level 105

एक leave policy में emergency cases consider होंगे लिखा है लेकिन emergency define नहीं है। मुख्य weakness क्या है?

A leave policy says emergency cases will be considered but emergency is not defined. What is the main weakness?

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Correct Answer

A. Key term अस्पष्ट हैKey term is unclear

Explanation

Simple Explanation

Important terms clear न हों तो decisions inconsistent होंगे। परीक्षा में undefined terms को weak policy मानें। / If important terms are not clear decisions will be inconsistent. In exams treat undefined terms as weak policy.

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Question 43/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy और objective correctly अलग किए गए हैं?

Which option correctly separates policy and objective?

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A. Policy customer dignity guide करती है objective satisfaction score बढ़ाना हैPolicy guides customer dignity objective is to raise satisfaction score

Explanation

Simple Explanation

Dignity guidance policy है और score target objective है। परीक्षा में guide और measurable result अलग करें। / Dignity guidance is policy and score target is objective. In exams separate guide and measurable result.

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Question 44/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy managers को हर exception के लिए senior approval लेने को कहती है तो इसका मुख्य उद्देश्य क्या है?

If policy asks managers to take senior approval for every exception what is its main purpose?

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Correct Answer

A. Exception control और consistencyException control and consistency

Explanation

Simple Explanation

Approval requirement unusual decisions को control करती है। परीक्षा में exception approval को policy control मानें। / Approval requirement controls unusual decisions. In exams treat exception approval as policy control.

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Question 45/50 Hard Business Studies Planning Policy Class 12 Level 105

कंपनी ने hiring policy में merit लिखा लेकिन interview panel को bias training नहीं दी। कौन सी implementation need दिखती है?

A company wrote merit in hiring policy but did not give bias training to interview panel. Which implementation need is shown?

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Correct Answer

A. Policy users की trainingTraining of policy users

Explanation

Simple Explanation

Policy सही हो फिर भी users को apply करना आना चाहिए। परीक्षा में training को policy implementation से जोड़ें। / Even if policy is correct users should know how to apply it. In exams connect training with policy implementation.

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Question 46/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि company policy में privacy और marketing दोनों goals हैं तो customer data use में सबसे सही approach क्या है?

If company policy has both privacy and marketing goals what is the most correct approach in customer data use?

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Correct Answer

A. Consent और purpose limit के साथ data use करनाUse data with consent and purpose limit

Explanation

Simple Explanation

Privacy और marketing को consent based policy से balance किया जा सकता है। परीक्षा में ethical data use को strong policy मानें। / Privacy and marketing can be balanced through consent based policy. In exams treat ethical data use as strong policy.

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Question 47/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि कंपनी की return policy genuine defect को support करती है लेकिन proof upload system बार बार fail होता है तो कौन सी implementation कमजोरी है?

If a company's return policy supports genuine defects but the proof upload system fails repeatedly what implementation weakness exists?

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Correct Answer

B. System support policy को लागू नहीं कर पा रहाSystem support is unable to implement the policy

Explanation

Simple Explanation

अच्छी policy को सही system support चाहिए। परीक्षा में policy promise और implementation tools का match देखें। / A good policy needs proper system support. In exams check the match between policy promise and implementation tools.

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Question 48/50 Hard Business Studies Planning Policy Class 12 Level 105

किस स्थिति में policy fairness कमजोर होगी?

In which situation will policy fairness become weak?

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Correct Answer

C. Manager personal relation देखकर exception approve करेManager approves exception based on personal relation

Explanation

Simple Explanation

Personal relation पर decision लेना fairness को कमजोर करता है। परीक्षा में bias को policy failure समझें। / Taking decisions on personal relation weakens fairness. In exams understand bias as policy failure.

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Question 49/50 Hard Business Studies Planning Policy Class 12 Level 105

एक policy में लिखा है कि customer complaints जल्दी हल होंगी लेकिन escalation authority तय नहीं है। मुख्य कमी क्या है?

A policy states that customer complaints will be solved quickly but escalation authority is not fixed. What is the main weakness?

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Correct Answer

D. Responsibility और escalation control अस्पष्ट हैंResponsibility and escalation control are unclear

Explanation

Simple Explanation

Complaint policy में किसे मामला भेजना है यह स्पष्ट होना चाहिए। परीक्षा में authority clarity को effective policy का भाग मानें। / A complaint policy should clearly state where the matter should be sent. In exams treat authority clarity as part of effective policy.

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Question 50/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy हर branch को local conditions के अनुसार limited adjustment देती है तो इसका सही लाभ क्या है?

If a policy gives every branch limited adjustment according to local conditions what is the correct benefit?

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Correct Answer

A. Consistency के साथ flexibility मिलती हैIt gives flexibility with consistency

Explanation

Simple Explanation

Limited adjustment policy को practical बनाता है लेकिन boundaries जरूरी हैं। परीक्षा में flexibility within limits को good policy मानें। / Limited adjustment makes policy practical but boundaries are necessary. In exams treat flexibility within limits as good policy.

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