यदि objective है कि तीन महीनों में customer churn 14 percent से 9 percent करना है तो यह किस result area से सबसे अधिक जुड़ा है?
If the objective is to reduce customer churn from 14 percent to 9 percent in three months which result area is it most related to?
Explanation opens after your attempt
A. ग्राहक प्रतिधारणCustomer retention
Concept
Reducing churn is a measurable target to improve customer retention. In exams connect churn rate with retention objective.
Why this answer is correct
The correct answer is A. ग्राहक प्रतिधारण / Customer retention. Reducing churn is a measurable target to improve customer retention. In exams connect churn rate with retention objective.
Exam Tip
churn घटाना customer retention सुधारने का measurable target है। परीक्षा में churn rate को retention objective से जोड़ें।
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