एक company ने कहा कि अगले वर्ष complaint repeat rate को 16 percent से 8 percent करना है। यह किस तरह का target है?
A company said complaint repeat rate should be reduced from 16 percent to 8 percent next year. What kind of target is this?
Explanation opens after your attempt
A. ग्राहक सेवा और quality से जुड़ा measurable objectiveMeasurable objective linked with customer service and quality
Concept
Reducing repeat complaint is a measurable goal of service quality. In exams understand repeat rate as service objective.
Why this answer is correct
The correct answer is A. ग्राहक सेवा और quality से जुड़ा measurable objective / Measurable objective linked with customer service and quality. Reducing repeat complaint is a measurable goal of service quality. In exams understand repeat rate as service objective.
Exam Tip
repeat complaint घटाना service quality का measurable लक्ष्य है। परीक्षा में repeat rate को service objective समझें।
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