Employees in a project are suitable but do not know how to communicate with customers. Which part of staffing should be strengthened first?

Correct answer: Training

Training is the correct answer because the employees are already suitable but lack a specific skill. Training is a staffing activity through which employees receive planned instruction, practice, feedback, and guidance to improve knowledge, skills, and job performance. Customer communication can be developed through role-play, product and service information, listening practice, and supervised interaction. Deviation comparison belongs to controlling, division of work belongs to organising, and budget control is a control technique rather than the staffing response to a skill gap. Recruitment or replacement is also unnecessary on the facts given, because the employees are described as suitable. The most direct first step is therefore targeted training, followed by evaluation and further development if required.