Selection process

Selection process

In Class 12 Business Studies, the topic “Selection Process” under Staffing explains how an organisation identifies and appoints the most suitable candidate from a pool of applicants. Students learn the purpose and sequence of selection steps, including preliminary screening, selection tests, employment interviews, reference and background checks, medical examination, selection decision, and a job offer. The topic also helps them understand how systematic selection improves job fit and supports effective human resource management.

01If new sales employees are selected on the basis of communication skills, which function is involved?

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Answer and explanation

Correct answer: A. Staffing

Selecting new employees according to a job-relevant skill is a staffing activity. Staffing includes estimating manpower needs, recruitment, selection, placement, training and development. Communication skill is relevant to sales because employees must explain products, listen to customers and respond clearly; using it as a selection criterion helps match people with job requirements. Organising would divide work and establish authority relationships, directing would guide and motivate already appointed employees, and controlling would compare results with standards. Although the selection decision may support the overall plan, the specific personnel action described is unmistakably staffing. Therefore option A is correct, as it represents obtaining the right employee for the right sales role.

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01If new sales employees are selected on the basis of communication skills, which function is involved?

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Selection process

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