Muft Shiksha™ एक 100% Free Education Portal है 🇮🇳, जिसका उद्देश्य Class 9–12 के हर विद्यार्थी तक High-Quality Education को पूरी तरह मुफ्त पहुँचाना है। 🇮🇳 हम मानते हैं कि अच्छी शिक्षा किसी student की आर्थिक स्थिति पर निर्भर नहीं होनी चाहिए। 🇮🇳 हर विद्यार्थी को वही Quality Study Material, MCQs, Quizzes, Exam Preparation, Concept-Based Learning और Bilingual Support मिलना चाहिए, जो आमतौर पर महंगी Coaching या Premium Platforms में मिलता है। Muft Shiksha™ 🇮🇳 इसी सोच के साथ बनाया गया है
In Class 12 Business Studies, this topic explains procedure as a type of plan within the chapter Planning. Students learn that a procedure is a predetermined sequence of steps arranged in the order in which an activity should be performed. It provides clear guidance for routine work, promotes consistency, reduces confusion and supports coordination. The topic also helps students distinguish procedures from policies, methods, rules, programmes and budgets, and understand their practical role in business decision-making.
TOPIC PRACTICE
Quiz this set
Up to 25 questions from this page. Select your focus, then start.
25 questions
Choose questions
Medium · Level 1View options
Procedure
Policy
Budget
Rule
Medium · Level 1View options
Customers will be spoken to respectfully
First bill checking then approval then payment will happen
Sales must increase by 12 percent next year
Entry will not be allowed without pass
Medium · Level 1View options
Policy
Rule
Procedure
Method
Medium · Level 1View options
Which target is to be achieved
In what sequence work will be done
How much will be spent
Which order is compulsory
Medium · Level 1View options
Bill will be checked before payment then approval will happen
Fairness will be maintained in employee cases
After order packing then billing then dispatch will happen
Application checking then interview will happen in recruitment
Medium · Level 1View options
Budget
Procedure
Strategy
Objective
Medium · Level 1View options
It makes work systematic and clear
It makes every expense zero
It makes every decision arbitrary
It only states target
Medium · Level 1View options
First material requisition then purchase order then goods receipt
Entry into construction area will not be allowed without helmet
First write complaint then inquiry happens
First application then verification then approval
Medium · Level 1View options
Procedure
Policy
Method
Budget
Medium · Level 1View options
Programme
Rule
Procedure
Policy
Medium · Level 1View options
First take order then pack
Reduce delivery time by 20 percent in six months
First stock check then make invoice
First application then verification
Medium · Level 1View options
Standing plan
Single use plan
Only budget
Only strategy
Medium · Level 1View options
Procedure
Rule
Policy
Budget
Medium · Level 1View options
It gives a fixed sequence of actions
It states only decision value
It states only expense limit
It is a command without discretion
Medium · Level 1View options
Policy
Procedure
Objective
Strategy
Medium · Level 1View options
Expense limit of rupees 3 lakh on office maintenance next year
First complaint register then inquiry
First goods checking then stock entry
First approval then payment
Medium · Level 1View options
Method
Policy
Procedure
Rule
Medium · Level 1View options
Procedure is order of steps and rule is binding command
Procedure is expense and rule is target
Procedure is strategy and rule is budget
Both are only policies
Medium · Level 1View options
Procedure
Policy
Budget
Objective
Medium · Level 1View options
First stock check then dispatch
Adopting local distributors to enter a new market
First approval then purchase order
First interview then joining letter
Medium · Level 1View options
By telling every person the fixed order
By hiding every decision
By increasing every expense
By removing every rule
Medium · Level 1View options
Procedure
Policy
Method
Budget
Medium · Level 1View options
Fixed sequence of steps for doing work
General guidance of decisions
Numerical plan of expense
Direction of market competition
Medium · Level 1View options
Rule
Procedure
Budget
Policy
Medium · Level 1View options
By making work steps checkable
By hiding targets
By increasing expenses
By removing every rule
Question 1MediumLevel 1
A company makes an order of receiving applications then screening then interview and then selection for recruitment. Which type of plan is this?
Correct answer: A
The correct answer is procedure because it specifies the fixed sequence of steps for carrying out a task. Here, receiving applications, screening, interviewing and selecting are successive recruitment steps. A policy provides broad guidance for decision-making, whereas a rule clearly states what must or must not be done. Exam tip: If a question gives an ordered set of operational steps, it usually refers to a procedure.
A procedure is a prescribed sequence of steps for performing an activity or handling a recurring situation. It explains what should happen first, what should follow, and how the process should be completed. Such an arrangement helps employees work consistently and reduces confusion about responsibility and order.
The correct choice is option B because it gives a clear sequence: first check the bill, then obtain approval, and finally make payment. Option A is a general policy or expected behaviour, option C is an objective, and option D is a rule because it gives a prohibition. The words “first,” “then” and the final action reveal the ordered process. Therefore, the supplied answer is correct.
In an office after a complaint first registration then inquiry then decision and then intimation is followed. What is this?
Correct answer: C
Direct answer: Option C, procedure. A procedure is an arranged sequence of steps used to complete a recurring task. Here the order is explicit: first register the complaint, next investigate it, then take a decision, and finally inform the concerned person. Changing the order could make the process unfair or incomplete, so the sequence is the key clue. Option A, policy, would give general guidance, such as treating all complaints fairly. Option B, rule, would give a definite command, such as “complaints must be registered.” Option C is correct because several linked steps are prescribed in order. Option D, method, usually describes the way of performing a particular task or technique; in this question the important feature is the complete administrative sequence, so procedure is the best classification. Memory cue: ordered steps from beginning to end mean procedure.
Which statement shows policy rather than procedure?
Correct answer: B
Direct answer: Option B, policy. A policy gives a broad standard for decisions across many situations. “Fairness will be maintained in employee cases” tells decision-makers the principle that should guide them, but it does not state the exact order of actions. Option A is a procedure because it gives a sequence: check the bill and then approve it. Option B is correct because fairness is a general decision criterion. Option C is a procedure because packing, billing, and dispatch are ordered activities. Option D is also a procedure because checking applications before interviews establishes steps in recruitment. A rule would be more definite and compulsory, such as “no payment without approved bill.” The central test is whether the statement tells what principle should guide judgement or what steps must be followed. Memory cue: principle equals policy; ordered actions equal procedure.
In a shop for returning goods first showing bill then checking item then taking approval and then giving refund is fixed. This is an example of what?
Correct answer: B
A procedure specifies the predetermined sequence of steps for performing a task. Here, showing the bill, checking the item, obtaining approval and giving a refund must be followed in a fixed order; therefore, it is a procedure. A strategy is a broader course of action, whereas a procedure states the actual operational steps. Exam tip: words such as ‘fixed sequence’ or ‘steps to be followed’ usually indicate a procedure.
In a factory for issuing raw material first requisition then store checking then supervisor approval and then issue slip is prepared. What is this?
Correct answer: A
The direct answer is A, Procedure. A procedure is a fixed, ordered series of steps used to perform a routine task. Here, raw material is not issued randomly: first the requisition is made, then the store checks it, then the supervisor approves it, and finally an issue slip is prepared. Because the important feature is the prescribed sequence, this is a procedure. Option A is correct because it describes connected steps followed in a particular order. Option B, Policy, is a broad guiding statement that helps managers decide; it does not normally list every operational step. Option C, Method, usually explains the particular way or technique of doing one activity, rather than the complete departmental sequence. Option D, Budget, is a quantified plan of expected income, expenditure or resources, so it does not describe the issuing steps. A weak student should look for words such as first, then, after approval and finally. These words show sequence. Memory cue: procedure means “what happens first, next and last.”
In a school for admission first form submission then document verification then fee payment and then admission confirmation happens. This is an example of which plan?
Correct answer: C
A procedure specifies the fixed sequence of steps for performing a task. Here, form submission, document verification, fee payment and admission confirmation are arranged in an order; therefore, it is a procedure. A rule states what must or must not be done, while a policy provides general guidance. Exam tip: If a question lists step-by-step actions for completing a task, identify it as a procedure.
The direct answer is Option A: a procedure is a standing plan. A standing plan is prepared for activities that occur repeatedly. Once made, it can be used again and again, although it may be reviewed and improved when necessary. A procedure gives the usual sequence for a recurring task, such as receiving an application, checking documents, obtaining approval, and recording the decision. Option A is correct because such ordered instructions remain available for repeated use. Option B, a single-use plan, is prepared for one special event or non-recurring situation, such as a particular project or programme; that is not the normal nature of a procedure. Option C, only budget, is incorrect because a budget is a numerical statement of expected income and expenditure, not the entire category of procedure. Option D, only strategy, is also incorrect because strategy is a broad plan for meeting a major challenge, while a procedure is more detailed and operational. A procedure can support a strategy, but it is not the same thing. Memory cue: repeated work plus fixed steps usually indicates a standing plan called a procedure.
In a company for vendor payment first invoice receipt then goods receipt matching then approval and then payment happens. What is this?
Correct answer: A
The correct answer is procedure because it specifies the fixed sequence of steps for paying a vendor: receiving the invoice, matching the goods receipt, obtaining approval, and making payment. A rule states what must or must not be done, such as “do not pay without approval”; it does not describe the complete step-by-step sequence. Exam tip: When ordered steps for performing a task are given, identify it as a procedure.
In a hospital for patient discharge first doctor's permission then bill preparation then medicine advice and then discharge slip is given. Which plan does this show?
Correct answer: B
Direct answer: Option B, procedure. A procedure is an arranged sequence of steps that tells people how to perform a task. Here the hospital discharge work is not one general belief, one target or one competitive plan. It follows a definite order: first the doctor gives permission, then the bill is prepared, then medicine advice is given, and finally the discharge slip is issued. Because changing the order could cause confusion or an incomplete discharge, the sequence is the important clue. Option A, policy, is wrong because a policy gives broad guidance for decisions, such as a general hospital rule about patient care. Option B is correct because it gives operational steps in order. Option C, objective, is wrong because an objective states the result to be achieved, such as safe and timely discharge, not the steps. Option D, strategy, is wrong because a strategy is a broad plan for achieving a major goal, often in a competitive or changing situation. Exam cue: words such as first, then, next and finally usually signal a procedure.
Which statement shows budget rather than procedure?
Correct answer: A
Direct answer: Option A, a budget. A budget is a numerical plan or statement of expected income, expenditure or resource use for a future period. The phrase ‘3 lakh rupees next year’ gives both a money amount and a time period, and the amount is an expenditure limit for office maintenance. Therefore it is a budgetary plan, not a sequence of actions. Option A is correct because it fixes how much may be spent. Option B is wrong because ‘first complaint register, then inquiry’ gives steps and is a procedure. Option C is wrong because ‘first goods checking, then stock entry’ also gives an operational sequence, so it is a procedure. Option D is wrong because ‘first approval, then payment’ describes another procedure. A policy would provide general decision guidance, but none of the alternatives describes such guidance. The reasoning is: amount of money + future period + planned expenditure = budget. Memory cue: numbers connected with planned income or spending usually indicate a budget; ordered actions indicate a procedure.
In a library for issuing a book first identity card checking then book entry then due date stamp and then book handover happens. What is this?
Correct answer: C
Direct answer: Option C, procedure. In business studies, a procedure is a series of connected steps arranged in the order in which work should be done. The library sequence is: check the identity card → enter the book details → stamp the due date → hand over the book. Each step prepares for or follows the next one, so the complete sequence guides the employee through one operation. Option A, method, is less correct because a method usually describes the manner or technique of doing one task, not necessarily the complete ordered flow of several tasks. Option B, policy, is wrong because a policy is broad guidance for decisions, such as rules about borrowing privileges. Option C is correct because it describes the full operational order. Option D, rule, is wrong because a rule is a specific instruction or requirement, such as ‘a student must show an identity card’; it does not by itself show all four stages. Exam cue: when several work actions are linked in a fixed order, choose procedure.
In an online store after receiving order first payment confirmation then packing then courier booking and then tracking message is sent. This is an example of what?
Correct answer: A
Direct answer: Option A, procedure. The example gives a fixed order for completing an online order: confirm payment → pack the product → book the courier → send the tracking message. This is a procedure because it tells employees what to do and in what sequence. The sequence reduces missed steps and helps every order be handled consistently. Option A is correct because it is an operational step-by-step plan. Option B, policy, is wrong because a policy would give general guidance, such as conditions for refunds or customer service. Option C, budget, is wrong because no planned money amount, income or expenditure limit is mentioned. Option D, objective, is wrong because an objective states a desired result, such as delivering orders quickly; it does not list the actions needed to reach it. The reasoning is: actions are listed, their order is fixed, and they complete one routine task; therefore the plan is a procedure. Memory cue: e-commerce workflow with first/then steps means procedure, not budget or objective.
In a company for leave approval first application then reporting manager comment then human resource check and then final approval happens. What is this?
Correct answer: A
A procedure specifies the prescribed sequence of steps for performing a task. Here, every stage—from submitting the leave application to final approval—is arranged in a fixed order, so it is a procedure. A policy gives broad guidelines or rules for decisions; it does not usually state each step in sequence. Exam tip: Words such as “first”, “then”, and “finally” often indicate a procedure.
Which statement gives the most correct definition of procedure?
Correct answer: A
Direct answer: Option A, a fixed sequence of steps for doing work. A procedure explains how a task is to be performed by arranging its necessary actions in order. It is practical guidance for routine operations. For example, receiving goods may require checking, recording and storing them in a stated order. Option A is correct because it includes both essential ideas: steps and their order. Option B is wrong because general guidance for decisions is the meaning of policy; a policy does not necessarily list every action in sequence. Option C is wrong because a numerical plan of expense is a budget. A budget may show amounts for salaries, materials or maintenance, but it does not describe operational steps. Option D is wrong because the direction of market competition is a strategy, which is a broad plan for achieving major goals in a changing environment. Thus the definition can be tested by asking: does it tell what to do first, next and later? If yes, it is a procedure. Memory cue: procedure = ordered ‘how-to’ steps.
In a warehouse after goods are received first unloading then quality check then stock entry and then rack placement happens. This is an example of which plan?
Correct answer: B
Direct answer: Option B, procedure. The warehouse sequence is: unload the received goods → inspect their quality → enter them in stock records → place them on the rack. These are connected operational actions, and their stated order guides the worker from receipt to storage. Therefore the plan is a procedure. Option A, rule, is wrong because a rule would be one definite requirement, such as ‘quality inspection is compulsory’; it would not normally describe the whole flow. Option B is correct because it gives several steps in sequence. Option C, budget, is wrong because no rupee amount, spending limit or future financial estimate appears. Option D, policy, is wrong because a policy gives broad guidance for decisions, such as a general policy on accepting damaged goods, rather than a detailed workflow. The exact clue is the repeated order words: first, then and finally. Memory cue: in warehouse questions, movement from unloading to checking to recording to storing is a process sequence, so select procedure.
Google Analytics helps us understand site usage. Google may send limited cookie-free signals before your choice. The Live Visitors widget operates independently of this analytics choice; see the privacy policy for its provider and fallback details. Essential site features work without analytics cookies. You can change your choice later in Privacy choices. Privacy policy