Muft Shiksha™ एक 100% Free Education Portal है 🇮🇳, जिसका उद्देश्य Class 9–12 के हर विद्यार्थी तक High-Quality Education को पूरी तरह मुफ्त पहुँचाना है। 🇮🇳 हम मानते हैं कि अच्छी शिक्षा किसी student की आर्थिक स्थिति पर निर्भर नहीं होनी चाहिए। 🇮🇳 हर विद्यार्थी को वही Quality Study Material, MCQs, Quizzes, Exam Preparation, Concept-Based Learning और Bilingual Support मिलना चाहिए, जो आमतौर पर महंगी Coaching या Premium Platforms में मिलता है। Muft Shiksha™ 🇮🇳 इसी सोच के साथ बनाया गया है
In Class 12 Business Studies, this topic explains procedure as a type of plan within the chapter Planning. Students learn that a procedure is a predetermined sequence of steps arranged in the order in which an activity should be performed. It provides clear guidance for routine work, promotes consistency, reduces confusion and supports coordination. The topic also helps students distinguish procedures from policies, methods, rules, programmes and budgets, and understand their practical role in business decision-making.
TOPIC PRACTICE
Quiz this set
Up to 25 questions from this page. Select your focus, then start.
25 questions
Choose questions
Expert · Level 5View options
Procedure
Policy
Rule
Budget
Expert · Level 5View options
Policy
Procedure
Programme
Method
Expert · Level 5View options
Procedure is general decision value and policy is order of steps
Procedure is expense limit and policy is target
Procedure is order of work steps and policy is guidance for decisions
Both are only rules
Expert · Level 5View options
Rule
Budget
Policy
Procedure
Expert · Level 5View options
Logical and pre decided order of steps
Idea of general fairness
Rupee expense limit
Direction to compete with rival
Expert · Level 5View options
Procedure
Policy
Programme
Strategy
Expert · Level 5View options
Budget
Strategy
Procedure
Objective
Expert · Level 5View options
Procedure is order of many steps and method can be technique of one step
Procedure is target and method is expense plan
Procedure is strategy and method is policy
Both are market direction
Expert · Level 5View options
Policy
Procedure
Budget
Rule
Expert · Level 5View options
Procedure
Objective
Strategy
Budget
Expert · Level 5View options
Policy
Programme
Procedure
Strategy
Expert · Level 5View options
Procedure
Policy
Rule
Budget
Expert · Level 5View options
Procedure
Policy
Objective
Programme
Expert · Level 5View options
जब चरण इतने अस्पष्ट हों कि अलग-अलग कर्मचारी अलग क्रम अपनाएँ
जब प्रत्येक चरण तार्किक रूप से अगले चरण से जुड़ा हो
जब कार्यों की जिम्मेदारी स्पष्ट रूप से निर्धारित हो
जब सभी कर्मचारी कार्य करने के लिए समान क्रम का पालन करें
Expert · Level 5View options
Method
Rule
Procedure
Budget
Expert · Level 5View options
Procedure is ordered steps and programme is a package of related activities
Procedure is activity package and programme is decision guidance
Both are expense limits
Both are no discretion commands
Expert · Level 5View options
Policy
Programme
Procedure
Method
Expert · Level 5View options
Procedure
Policy
Rule
Budget
Expert · Level 5View options
First claim form then bill verification
Payment will not happen without manager approval
First sample checking then report
First application then verification
Expert · Level 5View options
Budget
Procedure
Policy
Method
Expert · Level 5View options
Procedure
Strategy
Budget
Rule
Expert · Level 5View options
To clarify responsibility and control
To always make expense zero
To remove target
To change strategy
Expert · Level 5View options
Policy
Programme
Procedure
Method
Expert · Level 5View options
Procedure
Rule
Budget
Strategy
Expert · Level 5View options
To create proof and trail of every step
To remove every target
To increase every budget
To change every strategy
Question 1ExpertLevel 5
In a company for a sensitive customer complaint the order is confidential registration evidence preservation appointment of inquiry officer hearing and final reply. Which type of plan is this?
Correct answer: A
The direct answer is A: procedure. A procedure gives the fixed order in which a task is carried out. In this example, the company first registers the complaint confidentially, then preserves evidence, appoints an inquiry officer, conducts a hearing and finally sends the final reply. The sequence is not accidental: registration creates a record, evidence preservation protects facts, appointment gives responsibility to an investigator, the hearing supports fairness, and the final reply communicates the decision. Option A is correct because the statement is a complete ordered workflow. Option B, policy, would express a broad principle such as treating sensitive complaints confidentially, but it would not necessarily list all stages. Option C, rule, would be one compulsory instruction, such as keeping the complaint confidential; it would not describe the whole process. Option D, budget, would show estimated money, not complaint-handling steps. The words “first,” “then,” “after,” and “finally” are strong clues for procedure. Remember: a policy guides decisions generally, while a procedure tells employees the sequence to follow.
If in a bank on fraud suspicion first account hold then customer verification then transaction review then risk approval and then final decision happen then what is it?
Correct answer: B
The example specifies a fixed sequence of actions for handling suspected fraud: placing the account on hold, verifying the customer, reviewing transactions, obtaining risk approval, and making a final decision. A prescribed sequence of steps for performing a task is called a procedure. A policy provides broad guidelines for decisions, whereas a method is simply a way of doing a particular task. Exam tip: When a question presents a fixed order of steps, it usually refers to a procedure.
In a hospital before releasing a critical report sample validation machine result specialist review doctor alert and record entry happen. Which plan does this show?
Correct answer: D
It is a fixed order of releasing critical report. In exams treat medical workflow as procedure.
What most clearly shows the expert identification of procedure?
Correct answer: A
The direct answer is A: a logical and pre-decided order of steps. A procedure tells people how to do a task in a consistent way. Its identifying feature is not merely that the work is fair, costly, or competitive; it is that the actions are arranged in a planned sequence. For example, receiving an application, checking documents, obtaining approval, recording the decision, and informing the person are procedure steps. Option A is correct because it describes this ordered flow exactly. Option B, general fairness, may be a desirable principle, but it is not the defining structure of a procedure. Option C, a rupee expense limit, is a budgetary or financial control and does not show the sequence of work. Option D, direction to compete with a rival, is strategic guidance about competition, not operational steps. Memory cue: procedure means “what first, what next, what last.”
In a university for name correction application receipt old record matching departmental verification controller approval and issue of new certificate are fixed. What is this?
Correct answer: A
It is the order of steps in name correction process. In exams understand document correction flow as procedure.
In a company for a new vendor profile submission tax document checking bank verification compliance approval and vendor code creation happen. This is an example of what?
Correct answer: C
It is the ordered workflow of vendor registration. In exams identify onboarding sequence as procedure.
In an insurance office for closing a claim claim number check document matching survey report approval payment instruction and closure record happen. What will it be called?
Correct answer: B
The direct answer is B: it is a procedure. A procedure is a sequence of connected steps that explains how a recurring task is to be completed. Here, claim closure follows an identifiable flow: check the claim number; match documents; obtain or review the survey report; secure approval; issue payment instructions; keep the closure record. Each stage supports the next and creates control evidence. Option A, policy, is wrong because a policy gives broad guidance or principles, not this detailed step-by-step flow. Option B is correct because the listed actions form an ordered operational process. Option C, budget, is wrong because a budget is a financial estimate or plan, not a claim-handling sequence. Option D, rule, is wrong because a rule usually states a specific requirement or prohibition, while this example gives several linked steps. Memory cue: how to do a task in order = procedure.
In a company for customer data deletion the sequence is identity verification data mapping legal hold check deletion and confirmation log. This relates to which plan?
Correct answer: C
The direct answer is C, Procedure. A procedure is a fixed, logical sequence of steps used to complete a particular task. Here, the company first verifies identity, then maps the data, checks whether a legal hold prevents deletion, deletes the permitted data, and finally records confirmation. The order matters because skipping a step could cause an unlawful or incorrect deletion. Option A, Policy, is a broad guiding statement, such as protecting customer privacy; it does not normally list every operating step. Option B, Programme, is a larger plan containing related activities, people, time and resources, not merely one ordered workflow. Option C is correct because it tells employees exactly how to perform data deletion. Option D, Strategy, is a broad long-term approach for achieving an important objective, not a detailed routine sequence. Memory cue: procedure means “how to do it, step by step.”
In an online platform for high value product return request lock unboxing proof check quality test refund approval and stock decision happen. What is this?
Correct answer: A
It is the ordered workflow of high value return. In exams understand return handling steps as procedure.
In a production unit for stopping a defective batch batch hold sample test root cause review correction plan and release decision happen. This is an example of what?
Correct answer: A
It is the logical step flow of defective batch handling. In exams treat manufacturing sequence as procedure.
A procedure specifies the sequence of steps for performing a task. If the steps are unclear, different employees may follow different orders, reducing uniformity, control and efficiency. Therefore, option A indicates a weak procedure. In contrast, option D is usually a feature of a sound procedure because everyone follows the same sequence. Exam tip: Clear steps and a fixed sequence are key signs of an effective procedure.
In a college for answer sheet revaluation application receipt fee confirmation copy retrieval examiner allotment and revised marks approval happen. What is this?
Correct answer: C
The direct answer is C: procedure. The college has a sequence for revaluation: receive the application, confirm the fee, retrieve a copy of the answer sheet, allot an examiner and approve the revised marks. Because the stages are arranged in a definite order, this is a procedure. Option C is correct. Option A, method, usually means the particular way or technique of performing one task, such as a method of marking an answer sheet; it does not best describe the complete chain of connected stages here. Option B, rule, is a compulsory instruction, such as submitting the application before a deadline, but it is not the entire workflow. Option D, budget, is a statement of expected receipts and expenditure and has no connection with the order of revaluation activities. The reasoning is simple: several linked actions plus a fixed order equals procedure. The presence of application receipt, fee confirmation, record retrieval, examiner allotment and approval shows an institutional process rather than one isolated method. In an exam, do not choose “method” merely because the question describes how work is done; when many steps are arranged sequentially, procedure is the more accurate term.
In a laboratory contaminated sample handling has sample isolation supervisor alert retest decision disposal approval and incident log. This is an example of which plan?
Correct answer: C
It is the fixed workflow of contaminated sample handling. In exams treat lab safety steps as procedure.
In a company for expense reimbursement first claim form is submitted then bills are verified then policy matching is done then manager approval and payment happen. Which type of plan is this?
Correct answer: A
The direct answer is A: it is a procedure. A procedure tells employees the fixed order in which a recurring activity must be performed. In reimbursement, the sequence is: submit the claim form; verify bills; match the claim with the policy; obtain manager approval; make payment. The order prevents payment on unsupported, ineligible or unauthorised expenses. Option A is correct because it describes linked operational steps. Option B, policy, is wrong because a policy would state the general conditions for reimbursement, not the complete order of actions. Option C, rule, is wrong because a rule is usually one specific instruction, such as submitting bills within a time limit. Option D, budget, is wrong because a budget estimates planned income and expenditure; it does not explain approval workflow. Exam cue: an ordered work flow is a procedure; a broad guideline is a policy.
In a company old asset disposal has asset condition report valuation approval buyer selection and sale record update. What is this?
Correct answer: B
A procedure is an ordered set of steps that explains how a recurring task should be carried out. In the example, the company first examines the asset’s condition, then obtains a valuation and approval, selects a buyer, and finally updates the sale record. These actions are arranged as a workflow, and changing the order could create errors or weaken control over the disposal.
Therefore, option B, procedure, is correct. A budget would state expected income or expenditure, a policy would give a general guiding principle, and a method usually refers to a particular way of performing an action. The complete ordered workflow for disposing of an old asset is specifically a procedure.
In a company contract renewal has expiry alert legal review performance check negotiation approval and signed copy filing. This is an example of which plan?
Correct answer: A
It is the logical sequence to complete contract renewal. In exams treat renewal workflow as procedure.
In a company customer complaint reopening has closure challenge receive previous evidence review fresh inquiry approval and revised response. This is an example of what?
Correct answer: A
It is the ordered process of reopening a closed complaint. In exams treat reopening workflow as procedure.
Google Analytics helps us understand site usage. Google may send limited cookie-free signals before your choice. The Live Visitors widget operates independently of this analytics choice; see the privacy policy for its provider and fallback details. Essential site features work without analytics cookies. You can change your choice later in Privacy choices. Privacy policy