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If an organisation expands its market for new customers but ignores complaints of old customers which analysis is correct?

Answer and explanation

Correct answer: Growth is visible but social objective and long term trust may weaken

Adding new customers is growth but ignoring complaints goes against consumer welfare. In exams check existing customer welfare along with expansion.

Related tags

GrowthSocial ObjectiveCustomer ComplaintsObjectives Of ManagementNature And Significance Of ManagementBusiness StudiesClass 12 Mcq

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