How does customer satisfaction affect a business in the long run?
Answer and explanation
Correct answer: दोबारा खरीद और भरोसा बढ़ाती है
Satisfied customers are more likely to buy again, remain loyal and recommend the business to others. This can strengthen reputation and support long-term sales, although satisfaction still depends on consistent value and does not guarantee success. It does not always double costs, drive customers away or make planning unnecessary; it complements sound operations.
Frequently asked questions
What is the correct answer to this question?
दोबारा खरीद और भरोसा बढ़ाती है
Why is this the correct answer?
Satisfied customers are more likely to buy again, remain loyal and recommend the business to others. This can strengthen reputation and support long-term sales, although satisfaction still depends on consistent value and does not guarantee success. It does not always double costs, drive customers away or make planning unnecessary; it complements sound operations.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Business, Trade and Commerce. Topic: Concept, characteristics and objectives of business.
