What is the importance of quality in business?
Answer and explanation
Correct answer: It makes a product or service reliable
Quality refers to how well a product or service meets stated requirements and customer expectations. Consistent quality can improve reliability, reduce complaints, build trust, and support repeat purchases. It must be managed along with cost and customer needs. Therefore option A is correct; quality does not inherently drive customers away or stop planning.
Frequently asked questions
What is the correct answer to this question?
It makes a product or service reliable
Why is this the correct answer?
Quality refers to how well a product or service meets stated requirements and customer expectations. Consistent quality can improve reliability, reduce complaints, build trust, and support repeat purchases. It must be managed along with cost and customer needs. Therefore option A is correct; quality does not inherently drive customers away or stop planning.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Business, Trade and Commerce. Topic: Concept, characteristics and objectives of business.
