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Concept-wise Practice

planning-policy-hard MCQ Questions for Class 12

planning-policy-hard se related questions ko ek jagah revise karein. Har question me bilingual content, answer feedback aur explanation available hai.

Practice Questions

150 questions tagged with planning-policy-hard.

एक company ने return policy में proof requirement रखा लेकिन elderly customers के genuine cases में manager discretion allowed है। यह क्या दिखाता है?

A company kept proof requirement in return policy but allowed manager discretion in genuine cases of elderly customers. What does this show?

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Correct Answer

A. Control और flexibility का balanceBalance of control and flexibility

Explanation

Simple Explanation

Policy strict criteria के साथ limited discretion दे सकती है। परीक्षा में balanced flexibility को good policy मानें। / Policy can give limited discretion with strict criteria. In exams treat balanced flexibility as good policy.

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यदि policy में लिखा है कि emergency cases को priority मिलेगी और process में triage steps हैं तो दोनों का संबंध क्या है?

If policy says emergency cases will get priority and process has triage steps what is the relation between both?

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A. Policy priority principle देती है process implementation steps देता हैPolicy gives priority principle and process gives implementation steps

Explanation

Simple Explanation

Policy principle है और process उसको लागू करने का क्रम है। परीक्षा में principle और steps अलग पहचानें। / Policy is principle and process is the order to implement it. In exams identify principle and steps separately.

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एक policy कहती है कि scholarship decision में merit need और special hardship देखे जाएंगे। यह किस risk को घटाती है?

A policy says merit need and special hardship will be checked in scholarship decision. Which risk does it reduce?

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A. मनमानी और unfair selectionArbitrary and unfair selection

Explanation

Simple Explanation

Clear criteria arbitrary decisions घटाते हैं। परीक्षा में criteria based policy को fairness से जोड़ें। / Clear criteria reduce arbitrary decisions. In exams connect criteria based policy with fairness.

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यदि customer return policy इतनी strict है कि genuine defective products भी reject हो रहे हैं तो कौन सा risk है?

If customer return policy is so strict that genuine defective products are also rejected what risk exists?

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A. Customer trust और fairness कमजोर हो सकते हैंCustomer trust and fairness may weaken

Explanation

Simple Explanation

बहुत कठोर policy customer fairness को नुकसान दे सकती है। परीक्षा में control और service balance देखें। / Too strict a policy can harm customer fairness. In exams check balance between control and service.

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कंपनी की supplier policy में लिखा है कि local suppliers को अवसर मिलेगा लेकिन conflict of interest disclose करना होगा। यह किस policy quality को दिखाता है?

A company's supplier policy says local suppliers will get opportunity but conflict of interest must be disclosed. Which policy quality is shown?

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A. Fairness और transparencyFairness and transparency

Explanation

Simple Explanation

Opportunity के साथ disclosure transparency बढ़ाता है। परीक्षा में fairness transparency को strong policy qualities मानें। / Disclosure with opportunity increases transparency. In exams treat fairness and transparency as strong policy qualities.

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किस विकल्प में policy और method का सही application है?

Which option shows correct application of policy and method?

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A. Policy data privacy guide करती है और method encryption technique बताता हैPolicy guides data privacy and method states encryption technique

Explanation

Simple Explanation

Policy principle देती है और method technical way देता है। परीक्षा में principle और technique अलग रखें। / Policy gives principle and method gives technical way. In exams keep principle and technique separate.

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यदि policy managers को discretion देती है लेकिन हर decision का reason record करने को कहती है तो क्या लाभ है?

If a policy gives discretion to managers but asks them to record reasons for every decision what is the benefit?

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A. Accountability और consistency बढ़ती हैAccountability and consistency increase

Explanation

Simple Explanation

Reason recording discretion को accountable बनाता है। परीक्षा में discretion with record को strong control मानें। / Reason recording makes discretion accountable. In exams treat discretion with record as strong control.

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एक bank policy कहती है कि loan decision में collateral income stability और purpose देखे जाएंगे। यह किस कारण strong policy है?

A bank policy says collateral income stability and purpose will be checked in loan decisions. Why is it a strong policy?

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Correct Answer

A. यह multiple relevant criteria देती हैIt gives multiple relevant criteria

Explanation

Simple Explanation

Loan decision में relevant criteria clarity देते हैं। परीक्षा में multi-criteria guidance को effective policy मानें। / Relevant criteria give clarity in loan decisions. In exams treat multi-criteria guidance as effective policy.

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किस विकल्प में effective policy design quality दिखाई देती है?

Which option shows effective policy design quality?

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A. Clear criteria limited discretion fairness और legal complianceClear criteria limited discretion fairness and legal compliance

Explanation

Simple Explanation

Effective policy clear fair flexible और law compliant होती है। परीक्षा में इन qualities को policy strength मानें। / Effective policy is clear fair flexible and law compliant. In exams treat these qualities as policy strength.

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यदि branch staff complaints सिर्फ influential customers की सुनते हैं जबकि policy fair hearing कहती है तो क्या समस्या है?

If branch staff hear complaints only from influential customers while policy says fair hearing what is the problem?

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Correct Answer

A. Selective policy violation

Explanation

Simple Explanation

Fair hearing policy सभी relevant cases पर लागू होनी चाहिए। परीक्षा में selective application को violation मानें। / Fair hearing policy should apply to all relevant cases. In exams treat selective application as violation.

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किस विकल्प में policy implementation के लिए training की जरूरत दिखती है?

Which option shows need of training for policy implementation?

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A. Data privacy policy है पर staff safe handling नहीं जानताData privacy policy exists but staff does not know safe handling

Explanation

Simple Explanation

Policy implementation के लिए staff capability जरूरी है। परीक्षा में training को policy compliance से जोड़ें। / Staff capability is needed for policy implementation. In exams connect training with policy compliance.

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यदि policy पुरानी market conditions पर बनी है और अब online selling बढ़ गई है तो उचित action क्या है?

If a policy was made for old market conditions and now online selling has increased what is the suitable action?

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A. Policy review और update करनाReview and update the policy

Explanation

Simple Explanation

Environment बदलने पर policy update होनी चाहिए। परीक्षा में policy को reviewable guide समझें। / Policy should be updated when environment changes. In exams understand policy as a reviewable guide.

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किस विकल्प में policy और objective सही पहचाने गए हैं?

Which option correctly identifies policy and objective?

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A. Customer data privacy को महत्व देना policy है और data complaints 10 percent घटाना objective हैValuing customer data privacy is policy and reducing data complaints by 10 percent is objective

Explanation

Simple Explanation

Guidance policy है और measured result objective है। परीक्षा में guide और target अलग करें। / Guidance is policy and measured result is objective. In exams separate guide and target.

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किस विकल्प में policy effectiveness को check करने का सही तरीका है?

Which option is the correct way to check policy effectiveness?

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A. क्या समान मामलों में decisions fair और consistent हैंWhether decisions in similar cases are fair and consistent

Explanation

Simple Explanation

Policy का प्रभाव decision quality और consistency से मापा जा सकता है। परीक्षा में decision outcomes देखें। / Effect of policy can be measured through decision quality and consistency. In exams check decision outcomes.

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Sales policy कहती है कि risky customers को credit सावधानी से दें। Manager को कौन सा data relevant होगा?

Sales policy says give credit carefully to risky customers. Which data will be relevant for the manager?

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Correct Answer

A. Payment history और repayment capacityPayment history and repayment capacity

Explanation

Simple Explanation

Credit policy के criteria से linked data decision में उपयोगी होता है। परीक्षा में relevant information पहचानें। / Data linked with credit policy criteria is useful in decisions. In exams identify relevant information.

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किस स्थिति में stakeholder interest समझना policy design के लिए जरूरी है?

In which situation is understanding stakeholder interest necessary for policy design?

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A. Supplier payment policy छोटे vendors की cash flow को affect करेगीSupplier payment policy will affect cash flow of small vendors

Explanation

Simple Explanation

Policy affected parties पर असर डालती है। परीक्षा में stakeholder impact को policy design से जोड़ें। / Policy affects concerned parties. In exams connect stakeholder impact with policy design.

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यदि company की policy में employee privacy promise है लेकिन CCTV notice नहीं लगाया गया तो क्या issue है?

If a company's policy promises employee privacy but CCTV notice is not displayed what issue exists?

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Correct Answer

A. Policy transparency gap

Explanation

Simple Explanation

Privacy policy में transparency जरूरी है। परीक्षा में policy promise और communication support देखें। / Transparency is necessary in privacy policy. In exams check policy promise and communication support.

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यदि policy कहती है कि customer proof देखा जाएगा लेकिन staff बिना proof refund देते हैं तो कौन सी कमजोरी है?

If policy says customer proof will be checked but staff gives refund without proof which weakness exists?

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A. Policy compliance कमजोर हैPolicy compliance is weak

Explanation

Simple Explanation

Policy को follow न करने से decision control कमजोर होता है। परीक्षा में non-compliance को policy failure मानें। / Not following policy weakens decision control. In exams treat non-compliance as policy failure.

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एक company ने कहा कि public replies में truthfulness और respect दोनों रहेंगे। यह policy किस area से जुड़ी है?

A company said public replies will have both truthfulness and respect. This policy is related to which area?

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Correct Answer

A. Communication ethics

Explanation

Simple Explanation

Public reply decisions के लिए ethical guidance communication policy है। परीक्षा में truthfulness और respect को policy principle मानें। / Ethical guidance for public reply decisions is communication policy. In exams treat truthfulness and respect as policy principles.

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यदि policy अत्यधिक rigid होकर हर case में same punishment देती है तो वह किसके करीब हो जाती है?

If a policy becomes extremely rigid and gives same punishment in every case what does it become closer to?

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Correct Answer

A. Rule

Explanation

Simple Explanation

बिना discretion की rigid policy rule जैसी होती है। परीक्षा में rigidity को rule से जोड़ें। / A rigid policy without discretion is like a rule. In exams connect rigidity with rule.

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यदि customer service policy में polite tone लिखा है लेकिन response priority नहीं लिखी तो क्या कमी हो सकती है?

If a customer service policy mentions polite tone but not response priority what weakness may occur?

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A. Service decision criteria अधूरे हो सकते हैंService decision criteria may be incomplete

Explanation

Simple Explanation

Policy में relevant criteria complete होने चाहिए। परीक्षा में behaviour के साथ priority criteria भी देखें। / Relevant criteria should be complete in policy. In exams check priority criteria along with behaviour.

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कंपनी ने कहा कि employees की promotion में performance conduct और learning attitude देखे जाएंगे। यह किस कारण policy है?

A company said performance conduct and learning attitude will be checked in employee promotion. Why is this policy?

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Correct Answer

A. यह promotion decisions के लिए criteria देती हैIt gives criteria for promotion decisions

Explanation

Simple Explanation

Promotion decisions को guide करने वाले criteria policy हैं। परीक्षा में decision criteria को policy पहचानें। / Criteria guiding promotion decisions are policy. In exams identify decision criteria as policy.

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किस विकल्प में policy hierarchy का सही उदाहरण है?

Which option is a correct example of policy hierarchy?

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A. Corporate quality policy के अनुसार purchase और production policies बननाPurchase and production policies being made according to corporate quality policy

Explanation

Simple Explanation

Higher level policy lower policies को guide कर सकती है। परीक्षा में hierarchy को aligned policy levels से पहचानें। / Higher level policy can guide lower policies. In exams identify hierarchy through aligned policy levels.

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यदि purchase policy में सिर्फ lowest price लिखा है तो कौन सा risk हो सकता है?

If purchase policy mentions only lowest price what risk may arise?

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A. Quality और reliability ignore हो सकती हैQuality and reliability may be ignored

Explanation

Simple Explanation

Single criterion policy important factors ignore करा सकती है। परीक्षा में price quality reliability balance देखें। / A single criterion policy can ignore important factors. In exams check price quality reliability balance.

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कंपनी ने product safety policy में कहा कि short-term profit से पहले customer safety देखी जाएगी। यह किस strength को दिखाता है?

A company said in product safety policy customer safety will be considered before short-term profit. Which strength does this show?

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Correct Answer

A. Ethical decision guidance

Explanation

Simple Explanation

Safety priority ethical policy guidance है। परीक्षा में safety over profit को strong policy principle मानें। / Safety priority is ethical policy guidance. In exams treat safety over profit as a strong policy principle.

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यदि policy में कहा गया है कि supplier delay पर penalty लग सकती है और कारण भी देखा जाएगा तो यह rule से अलग policy क्यों है?

If a policy says penalty may be imposed for supplier delay and reason will also be considered why is it policy unlike rule?

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A. यह discretion और criteria दोनों देती हैIt gives both discretion and criteria

Explanation

Simple Explanation

May और reason considered policy की flexibility दिखाते हैं। परीक्षा में may शब्द को policy clue समझें। / May and reason considered show policy flexibility. In exams understand the word may as a policy clue.

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किस विकल्प में policy के नाम पर objective दिया गया है?

Which option gives an objective in the name of policy?

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Correct Answer

C. छह महीनों में complaint rate 12 percent घटानाReducing complaint rate by 12 percent in six months

Explanation

Simple Explanation

Percent और time वाला measurable target objective है। परीक्षा में target को policy से अलग पहचानें। / A measurable target with percent and time is objective. In exams identify target separately from policy.

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एक advertising policy कहती है कि claims verified होंगे लेकिन influencer team exaggerated promises करती है। क्या issue है?

An advertising policy says claims will be verified but influencer team makes exaggerated promises. What is the issue?

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Correct Answer

A. Policy violation

Explanation

Simple Explanation

Policy के विपरीत claim करना compliance failure है। परीक्षा में ethical advertising policy का पालन देखें। / Making claims against policy is compliance failure. In exams check compliance with ethical advertising policy.

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किस विकल्प में policy और strategy सही तरह अलग हैं?

Which option correctly separates policy and strategy?

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A. Policy decision guideline है strategy broad competitive path हैPolicy is decision guideline and strategy is broad competitive path

Explanation

Simple Explanation

Policy decisions guide करती है जबकि strategy overall action direction देती है। परीक्षा में guideline और broad path अलग रखें। / Policy guides decisions while strategy gives overall action direction. In exams keep guideline and broad path separate.

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यदि branch managers policy नहीं जानते तो समान मामलों में अलग अलग decisions होंगे। इससे कौन सा policy benefit कमजोर होता है?

If branch managers do not know the policy different decisions will occur in similar cases. Which policy benefit weakens?

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Correct Answer

A. Uniformity in decisions

Explanation

Simple Explanation

Policy का लाभ communication पर निर्भर करता है। परीक्षा में communicated policy को effective policy मानें। / Benefit of policy depends on communication. In exams treat communicated policy as effective policy.

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