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A municipal website invites residents to voluntarily rate online public services. Most respondents give positive ratings. Why might these responses fail to represent all residents?

Answer and explanation

Correct answer: People without internet access or motivation to respond may be underrepresented

Voluntary online feedback reaches people who can access the website and choose to respond. Their experiences may differ from those of nonrespondents, creating selection bias even when the recorded ratings are genuine.

Related tags

Selection BiasVoluntary ResponseDigital AccessSurvey Reliability

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