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Why is it good to repeat a person's name while taking a telephone message?

Answer and explanation

Correct answer: To confirm the correct name

Telephone audio may be unclear, so names can be misheard or misspelled. Repeating the name allows the caller to confirm its pronunciation or spelling and helps ensure that the message reaches the correct person. It should be done politely, not as an interruption. Making the message longer or confusing the receiver is not the purpose.

Related tags

Telephone EtiquetteMessage TakingConfirmationThe Fun They HadEnglishClass 9 Mcq

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