What should be done to avoid making a false promise while communicating with a customer?
Answer and explanation
Correct answer: Make only promises that can be fulfilled
A customer-service representative should check the available facts, authority, resources, and time before making a promise. Promising only what can be fulfilled keeps expectations realistic and protects trust. Exaggerated claims or an unconfirmed deadline may mislead the customer, while refusing to provide any information is unhelpful. Accurate, honest communication is the responsible choice.
Frequently asked questions
What is the correct answer to this question?
Make only promises that can be fulfilled
Why is this the correct answer?
A customer-service representative should check the available facts, authority, resources, and time before making a promise. Promising only what can be fulfilled keeps expectations realistic and protects trust. Exaggerated claims or an unconfirmed deadline may mislead the customer, while refusing to provide any information is unhelpful. Accurate, honest communication is the responsible choice.
Which subject and chapter does this question cover?
This is a Class 9 English question. Chapter: The Fun They Had.
