If a customer is angry, what is the best way to begin communication?
Answer and explanation
Correct answer: Listen patiently and acknowledge the problem
An angry customer needs to feel heard before a practical solution can be discussed. Listening without interrupting and acknowledging the concern can reduce tension and reveal the actual problem. It does not mean automatically accepting every demand; it means showing respect and gathering information. The other responses are dismissive or aggressive and may escalate the conflict.
Frequently asked questions
What is the correct answer to this question?
Listen patiently and acknowledge the problem
Why is this the correct answer?
An angry customer needs to feel heard before a practical solution can be discussed. Listening without interrupting and acknowledging the concern can reduce tension and reveal the actual problem. It does not mean automatically accepting every demand; it means showing respect and gathering information. The other responses are dismissive or aggressive and may escalate the conflict.
Which subject and chapter does this question cover?
This is a Class 9 English question. Chapter: The Fun They Had.
