What may happen to a listener when spoken words and facial expressions do not match?
Answer and explanation
Correct answer: The listener may become confused
Spoken words are verbal signals and facial expressions are non-verbal signals. If they communicate different attitudes, the listener may be unsure which signal to believe and may question the speaker’s sincerity. Matching signals usually improves clarity. A mismatch does not automatically strengthen the message, remove feedback, or change the mode into written communication.
Frequently asked questions
What is the correct answer to this question?
The listener may become confused
Why is this the correct answer?
Spoken words are verbal signals and facial expressions are non-verbal signals. If they communicate different attitudes, the listener may be unsure which signal to believe and may question the speaker’s sincerity. Matching signals usually improves clarity. A mismatch does not automatically strengthen the message, remove feedback, or change the mode into written communication.
Which subject and chapter does this question cover?
This is a Class 9 Artificial Intelligence question. Chapter: Communication Skills-I. Topic: non-verbal.
