If the words used in communication are polite but the facial expression shows disregard, what problem does this indicate?
Answer and explanation
Correct answer: Mismatch between verbal and non-verbal signals
Words provide verbal information, while facial expressions provide non-verbal information. When polite words conflict with a dismissive expression, the receiver receives mixed signals and may doubt the speaker’s sincerity. The problem is therefore inconsistency between verbal and non-verbal communication, not missing details, source reliability, or excessive brevity.
Frequently asked questions
What is the correct answer to this question?
Mismatch between verbal and non-verbal signals
Why is this the correct answer?
Words provide verbal information, while facial expressions provide non-verbal information. When polite words conflict with a dismissive expression, the receiver receives mixed signals and may doubt the speaker’s sincerity. The problem is therefore inconsistency between verbal and non-verbal communication, not missing details, source reliability, or excessive brevity.
Which subject and chapter does this question cover?
This is a Class 9 Artificial Intelligence question. Chapter: Communication Skills-I. Topic: non-verbal.
