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In a conflict both sides present their feelings as facts. What is necessary for resolution?

Answer and explanation

Correct answer: Acknowledge feelings while separating verifiable facts

Feelings are real experiences and should be acknowledged, but a feeling alone does not prove what happened or why it happened. Resolution requires listening to the emotional impact while separately identifying observable events, records, and claims that can be checked. Rejecting emotions harms trust, while majority opinion is not proof. Therefore, D combines empathy with evidence-based clarification.

Related tags

Emotion Versus FactConflict ResolutionEvidencePerspectives In Communication And BarriersCommunication Skills IArtificial IntelligenceClass 9 Mcq

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