If a speaker repeatedly asks, “Do you understand?”, but does not obtain a clear or meaningful response from the listener, which step of the communication process is missing?
Answer and explanation
Correct answer: Obtaining feedback
Feedback is meaningful information from the receiver that shows whether the message was understood. A speaker should obtain more than a yes-or-no reply, perhaps by asking the listener to summarise the instruction or demonstrate the next step. Without such a response, understanding is not verified. Encoding and channel selection happen earlier; the missing step here is feedback.
Frequently asked questions
What is the correct answer to this question?
Obtaining feedback
Why is this the correct answer?
Feedback is meaningful information from the receiver that shows whether the message was understood. A speaker should obtain more than a yes-or-no reply, perhaps by asking the listener to summarise the instruction or demonstrate the next step. Without such a response, understanding is not verified. Encoding and channel selection happen earlier; the missing step here is feedback.
Which subject and chapter does this question cover?
This is a Class 9 Artificial Intelligence question. Chapter: Communication Skills-I. Topic: Communication cycle and its elements.
