If a person answers a serious complaint with only a prepared sentence and does not listen to the real issue, what is missing?
Answer and explanation
Correct answer: Empathetic and active listening
A serious complaint often contains facts, feelings, and a specific need. A fixed reply may sound dismissive because it does not show that the speaker has understood the person’s actual concern. Active listening involves paying attention, asking clarifying questions, and responding with empathy. Therefore, option A is correct; the other choices do not address the communication failure.
Frequently asked questions
What is the correct answer to this question?
Empathetic and active listening
Why is this the correct answer?
A serious complaint often contains facts, feelings, and a specific need. A fixed reply may sound dismissive because it does not show that the speaker has understood the person’s actual concern. Active listening involves paying attention, asking clarifying questions, and responding with empathy. Therefore, option A is correct; the other choices do not address the communication failure.
Which subject and chapter does this question cover?
This is a Class 9 Artificial Intelligence question. Chapter: Communication Skills-I. Topic: Communication cycle and its elements.
