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An organisation uses the same abbreviation for different departments. Why does confusion occur in messages?

Answer and explanation

Correct answer: The symbol's meaning is ambiguous without context

The same abbreviation can represent different departments, so the receiver cannot determine its intended meaning from the symbol alone. This is semantic ambiguity, because the uncertainty concerns meaning rather than speed, number of receivers, or a missing reply. Writing the full department name or adding suitable context removes the ambiguity and makes decoding more reliable.

Related tags

AbbreviationSemantic AmbiguityContextCommunication Cycle And Its ElementsCommunication Skills IArtificial IntelligenceClass 9 Mcq

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