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An organisation sent highly confidential information in a public social-media group. Which decision in the communication cycle was incorrect?

Answer and explanation

Correct answer: Selection of channel

A communication channel should be selected according to the message's sensitivity and the intended receivers. A public group is unsuitable for confidential information because unauthorised people may access it. The main error was channel selection. Feedback, subject, and sender identity may matter, but they do not create the confidentiality risk described here.

Related tags

Channel SelectionConfidentialitySocial MediaCommunication Cycle And Its ElementsCommunication Skills IArtificial IntelligenceClass 9 Mcq

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