An information sheet contained correct information, but the text was too small for elderly readers. Which is the most accurate barrier?

Correct answer: Visual and physical barrier

Although the information is factually correct, the receiver cannot access it because the print is too small. This is a visual and physical communication barrier: the design prevents the message from being seen and read comfortably. It is not mainly emotional, cultural, or organisational. Larger readable fonts, good contrast, and accessible formatting would make the message clearer for elderly readers.