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A sender checks the receiver's actions along with the words in the response. What is the main benefit?

Answer and explanation

Correct answer: Better assessment of the authenticity of feedback

Words may express agreement even when the receiver has misunderstood or does not intend to act accordingly. Comparing the response with observable action gives the sender another indication of understanding and sincerity. This improves assessment of feedback authenticity. It does not increase channel cost, shorten the message, or prevent normal role changes.

Related tags

Behavioural FeedbackResponse ValidationCommunication Cycle And Its ElementsCommunication Skills IArtificial IntelligenceClass 9 Mcq

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