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A receiver ignores a conflicting part of a message because it is uncomfortable. Which barrier is this?

Answer and explanation

Correct answer: Defensive selective perception

Defensive selective perception occurs when a receiver filters out information that threatens comfort, beliefs or self-image. The conflicting part is available but is deliberately disregarded, so the problem is not a technical, visual or distance barrier. Considering the complete message and checking evidence would reduce this defensive distortion. Hence option D is correct.

Related tags

Defensive PerceptionSelective ListeningBiasPerspectives In Communication And BarriersCommunication Skills IArtificial IntelligenceClass 9 Mcq

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