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A program on a computer is not responding. What is the first appropriate step to minimize data loss?

Answer and explanation

Correct answer: Wait briefly and try the normal close option

The governing troubleshooting principle is to use the least destructive action first. A temporarily busy program may recover, so waiting briefly and then trying its normal close command can preserve unsaved work and allow orderly cleanup. Option C is correct. Cutting power or removing hardware can cause corruption, while erasing the operating system is unnecessary and destructive; therefore A, B, and D are unsuitable first steps.

Related tags

IctTroubleshootingNot RespondingData ProtectionUsing An Operating System And File ManagementIct (Information & Communication Technology) Skills IIct Information Communication Technology Skills IArtificial Intelligence

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