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A message was sent at the right time but the receiver was already overwhelmed with information. What is the most suitable strategy?

Answer and explanation

Correct answer: Organise the message into priorities and small sections

Information overload is reduced when the receiver can see what is most important and process it in manageable units. Headings, short sections, numbered steps, and clear priorities lower mental load without removing essential content. Adding details or repeating the message through many channels increases overload, while removing the main point destroys usefulness.

Related tags

Information OverloadMessage StructurePerspectives In Communication And BarriersCommunication Skills IArtificial IntelligenceClass 9 Mcq

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