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A message uses polite words but the facial expression appears dismissive. What should the receiver do?

Answer and explanation

Correct answer: Seek context and clarification about the inconsistent cues

Communication includes verbal and non-verbal cues, and the two should normally support one another. When polite words conflict with a dismissive expression, the receiver cannot safely decide the intention from only one cue. Asking for context or clarification allows the sender to explain and prevents an unnecessary conclusion. Thus, C is more reliable than trusting either words or facial expression alone.

Related tags

Incongruent CuesClarificationNon-Verbal BarrierPerspectives In Communication And BarriersCommunication Skills IArtificial IntelligenceClass 9 Mcq

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