यदि ग्राहक सेवा सुधार कार्यक्रम में शिकायत पोर्टल बनाया गया लेकिन उत्तरदायी टीम तय नहीं की गई, तो किस तत्व की कमी है?
If a customer service improvement programme creates a complaint portal but no responsible team is fixed, which element is missing?
Explanation opens after your attempt
B. जवाबदेहीAccountability
Concept
Without a fixed team, implementation will be weak. In exams, responsibility assignment is essential in a programme.
Why this answer is correct
The correct answer is B. जवाबदेही / Accountability. Without a fixed team, implementation will be weak. In exams, responsibility assignment is essential in a programme.
Exam Tip
टीम तय न होने से कार्यान्वयन कमजोर होगा। परीक्षा में कार्यक्रम में जिम्मेदारी तय करना अनिवार्य मानें।
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