एक insurance firm ने कठिन claim process के कारण ग्राहक खोए और फिर simple digital claim tracking को मुख्य direction बनाया। यह किससे संबंधित है?
An insurance firm loses customers due to difficult claim process and then makes simple digital claim tracking its main direction. This relates to what?
Explanation opens after your attempt
A. customer pain point based strategyग्राहक समस्या आधारित रणनीति
Concept
Strategic service direction is changed after seeing customer pain point. In exams identify pain point response as strategy.
Why this answer is correct
The correct answer is A. customer pain point based strategy / ग्राहक समस्या आधारित रणनीति. Strategic service direction is changed after seeing customer pain point. In exams identify pain point response as strategy.
Exam Tip
ग्राहक समस्या देखकर strategic service direction बदली गई है। परीक्षा में pain point response को strategy पहचानें।
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