कंपनी ने कहा कि अगले वर्ष return rate नौ प्रतिशत से चार प्रतिशत करना है। यह किस objective area से जुड़ा है?
A company said return rate should be reduced from nine percent to four percent next year. Which objective area is it linked with?
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Correct Answer
A. गुणवत्ता और ग्राहक संतुष्टिQuality and customer satisfaction
Concept
Reducing return rate is linked with quality and satisfaction improvement. In exams treat returns reduction as quality objective.
Why this answer is correct
The correct answer is A. गुणवत्ता और ग्राहक संतुष्टि / Quality and customer satisfaction. Reducing return rate is linked with quality and satisfaction improvement. In exams treat returns reduction as quality objective.
Exam Tip
return rate घटाना quality और satisfaction improvement से जुड़ा है। परीक्षा में returns reduction को quality objective मानें।
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