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Topic Wise MCQ

Business Studies Policy MCQ Questions for Class 12 General

Practice focused topic-wise MCQs with answers and explanations for quick revision and exam preparation.

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Policy Practice Questions

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यदि policy में customer interest और company margin दोनों देखे जाने हैं तो यह किस प्रकार का decision guide है?

If a policy says both customer interest and company margin should be considered what type of decision guide is it?

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A. Balanced commercial policy

Explanation

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यह customer value और business viability दोनों को balance करती है। परीक्षा में dual criteria को balanced policy मानें। / It balances customer value and business viability. In exams treat dual criteria as balanced policy.

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एक leave policy में emergency cases consider होंगे लिखा है लेकिन emergency define नहीं है। मुख्य weakness क्या है?

A leave policy says emergency cases will be considered but emergency is not defined. What is the main weakness?

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A. Key term अस्पष्ट हैKey term is unclear

Explanation

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Important terms clear न हों तो decisions inconsistent होंगे। परीक्षा में undefined terms को weak policy मानें। / If important terms are not clear decisions will be inconsistent. In exams treat undefined terms as weak policy.

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किस विकल्प में policy और objective correctly अलग किए गए हैं?

Which option correctly separates policy and objective?

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A. Policy customer dignity guide करती है objective satisfaction score बढ़ाना हैPolicy guides customer dignity objective is to raise satisfaction score

Explanation

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Dignity guidance policy है और score target objective है। परीक्षा में guide और measurable result अलग करें। / Dignity guidance is policy and score target is objective. In exams separate guide and measurable result.

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यदि policy managers को हर exception के लिए senior approval लेने को कहती है तो इसका मुख्य उद्देश्य क्या है?

If policy asks managers to take senior approval for every exception what is its main purpose?

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A. Exception control और consistencyException control and consistency

Explanation

Simple Explanation

Approval requirement unusual decisions को control करती है। परीक्षा में exception approval को policy control मानें। / Approval requirement controls unusual decisions. In exams treat exception approval as policy control.

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कंपनी ने hiring policy में merit लिखा लेकिन interview panel को bias training नहीं दी। कौन सी implementation need दिखती है?

A company wrote merit in hiring policy but did not give bias training to interview panel. Which implementation need is shown?

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A. Policy users की trainingTraining of policy users

Explanation

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Policy सही हो फिर भी users को apply करना आना चाहिए। परीक्षा में training को policy implementation से जोड़ें। / Even if policy is correct users should know how to apply it. In exams connect training with policy implementation.

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यदि company policy में privacy और marketing दोनों goals हैं तो customer data use में सबसे सही approach क्या है?

If company policy has both privacy and marketing goals what is the most correct approach in customer data use?

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A. Consent और purpose limit के साथ data use करनाUse data with consent and purpose limit

Explanation

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Privacy और marketing को consent based policy से balance किया जा सकता है। परीक्षा में ethical data use को strong policy मानें। / Privacy and marketing can be balanced through consent based policy. In exams treat ethical data use as strong policy.

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यदि कंपनी की return policy genuine defect को support करती है लेकिन proof upload system बार बार fail होता है तो कौन सी implementation कमजोरी है?

If a company's return policy supports genuine defects but the proof upload system fails repeatedly what implementation weakness exists?

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B. System support policy को लागू नहीं कर पा रहाSystem support is unable to implement the policy

Explanation

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अच्छी policy को सही system support चाहिए। परीक्षा में policy promise और implementation tools का match देखें। / A good policy needs proper system support. In exams check the match between policy promise and implementation tools.

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किस स्थिति में policy fairness कमजोर होगी?

In which situation will policy fairness become weak?

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C. Manager personal relation देखकर exception approve करेManager approves exception based on personal relation

Explanation

Simple Explanation

Personal relation पर decision लेना fairness को कमजोर करता है। परीक्षा में bias को policy failure समझें। / Taking decisions on personal relation weakens fairness. In exams understand bias as policy failure.

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एक policy में लिखा है कि customer complaints जल्दी हल होंगी लेकिन escalation authority तय नहीं है। मुख्य कमी क्या है?

A policy states that customer complaints will be solved quickly but escalation authority is not fixed. What is the main weakness?

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Correct Answer

D. Responsibility और escalation control अस्पष्ट हैंResponsibility and escalation control are unclear

Explanation

Simple Explanation

Complaint policy में किसे मामला भेजना है यह स्पष्ट होना चाहिए। परीक्षा में authority clarity को effective policy का भाग मानें। / A complaint policy should clearly state where the matter should be sent. In exams treat authority clarity as part of effective policy.

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यदि policy हर branch को local conditions के अनुसार limited adjustment देती है तो इसका सही लाभ क्या है?

If a policy gives every branch limited adjustment according to local conditions what is the correct benefit?

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Correct Answer

A. Consistency के साथ flexibility मिलती हैIt gives flexibility with consistency

Explanation

Simple Explanation

Limited adjustment policy को practical बनाता है लेकिन boundaries जरूरी हैं। परीक्षा में flexibility within limits को good policy मानें। / Limited adjustment makes policy practical but boundaries are necessary. In exams treat flexibility within limits as good policy.

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