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A. यह निर्णय लेने के लिए सामान्य मार्गदर्शन देता है/It gives general guidance for decision-making
Step 1
Concept
It guides credit decisions and still leaves some discretion. In exams identify decision guidance as policy.
Step 2
Why this answer is correct
The correct answer is A. यह निर्णय लेने के लिए सामान्य मार्गदर्शन देता है / It gives general guidance for decision-making. It guides credit decisions and still leaves some discretion. In exams identify decision guidance as policy.
Step 3
Exam Tip
यह उधार निर्णय को दिशा देता है और थोड़ा विवेक भी छोड़ता है। परीक्षा में निर्णय मार्गदर्शन को नीति पहचानें।
B. निर्णय मार्गदर्शन अस्पष्ट है/Decision guidance is unclear
Step 1
Concept
A vague policy can lead to different decisions. In exams treat clear criteria as the base of an effective policy.
Step 2
Why this answer is correct
The correct answer is B. निर्णय मार्गदर्शन अस्पष्ट है / Decision guidance is unclear. A vague policy can lead to different decisions. In exams treat clear criteria as the base of an effective policy.
Step 3
Exam Tip
अस्पष्ट नीति अलग अलग निर्णय करा सकती है। परीक्षा में स्पष्ट criteria को प्रभावी policy का आधार मानें।
C. नीति का समान रूप से पालन नहीं हो रहा/Policy is not being followed uniformly
Step 1
Concept
Policy is meant to bring similar decisions in similar situations. In exams treat consistency as a main benefit of policy.
Step 2
Why this answer is correct
The correct answer is C. नीति का समान रूप से पालन नहीं हो रहा / Policy is not being followed uniformly. Policy is meant to bring similar decisions in similar situations. In exams treat consistency as a main benefit of policy.
Step 3
Exam Tip
Policy समान स्थितियों में समान निर्णय लाने के लिए होती है। परीक्षा में consistency को policy का मुख्य लाभ मानें।
D. क्योंकि यह कठोर आदेश है/Because it is a strict command
Step 1
Concept
Complete prohibition is a sign of rule not policy. In exams connect must not and prohibited with rule.
Step 2
Why this answer is correct
The correct answer is D. क्योंकि यह कठोर आदेश है / Because it is a strict command. Complete prohibition is a sign of rule not policy. In exams connect must not and prohibited with rule.
Step 3
Exam Tip
पूर्ण निषेध नीति नहीं बल्कि नियम की पहचान है। परीक्षा में must not और prohibited को rule से जोड़ें।
A. नीतियों में संभावित टकराव/Possible conflict between policies
Step 1
Concept
If two policies give different directions decisions may face conflict. In exams always check policy alignment.
Step 2
Why this answer is correct
The correct answer is A. नीतियों में संभावित टकराव / Possible conflict between policies. If two policies give different directions decisions may face conflict. In exams always check policy alignment.
Step 3
Exam Tip
दो नीतियों की दिशा अलग हो तो निर्णय में conflict हो सकता है। परीक्षा में policy alignment जरूर देखें।
B. यह निर्णय के लिए criteria देती है और विवेक छोड़ती है/It gives criteria for decision and leaves discretion
Step 1
Concept
Decision according to situation with criteria is a sign of policy. In exams treat considered words as policy clues.
Step 2
Why this answer is correct
The correct answer is B. यह निर्णय के लिए criteria देती है और विवेक छोड़ती है / It gives criteria for decision and leaves discretion. Decision according to situation with criteria is a sign of policy. In exams treat considered words as policy clues.
Step 3
Exam Tip
Criteria के साथ situation के अनुसार निर्णय policy की पहचान है। परीक्षा में considered words को policy clue मानें।
C. Data decisions inconsistent हो सकते हैं/Data decisions may become inconsistent
Step 1
Concept
A policy benefits only when concerned people know it. In exams connect communication with policy effectiveness.
Step 2
Why this answer is correct
The correct answer is C. Data decisions inconsistent हो सकते हैं / Data decisions may become inconsistent. A policy benefits only when concerned people know it. In exams connect communication with policy effectiveness.
Step 3
Exam Tip
नीति का लाभ तभी मिलता है जब संबंधित लोग उसे जानते हैं। परीक्षा में communication को policy effectiveness से जोड़ें।
D. Policy निर्णय मार्गदर्शन है और procedure steps का क्रम है/Policy is decision guidance and procedure is order of steps
Step 1
Concept
Policy tells the basis of decision and procedure tells how steps will move. In exams keep guide and sequence separate.
Step 2
Why this answer is correct
The correct answer is D. Policy निर्णय मार्गदर्शन है और procedure steps का क्रम है / Policy is decision guidance and procedure is order of steps. Policy tells the basis of decision and procedure tells how steps will move. In exams keep guide and sequence separate.
Step 3
Exam Tip
Policy बताती है किस आधार पर निर्णय लेना है और procedure बताती है steps कैसे चलेंगे। परीक्षा में guide और sequence अलग रखें।
A. वापसी निर्णय में proof और product condition के स्पष्ट criteria जोड़ना/Add clear criteria of proof and product condition in return decision
Step 1
Concept
Policy should remain fair while giving clear criteria. In exams look for control criteria with a liberal policy.
Step 2
Why this answer is correct
The correct answer is A. वापसी निर्णय में proof और product condition के स्पष्ट criteria जोड़ना / Add clear criteria of proof and product condition in return decision. Policy should remain fair while giving clear criteria. In exams look for control criteria with a liberal policy.
Step 3
Exam Tip
Policy को fair रहते हुए clear criteria देने चाहिए। परीक्षा में liberal policy के साथ control criteria देखें।
B. Customer relation को ध्यान में रखकर सीमित विवेक से/With limited discretion considering customer relation
Step 1
Concept
Policy gives both direction and limited discretion to a manager. In exams understand policy as a flexible guide.
Step 2
Why this answer is correct
The correct answer is B. Customer relation को ध्यान में रखकर सीमित विवेक से / With limited discretion considering customer relation. Policy gives both direction and limited discretion to a manager. In exams understand policy as a flexible guide.
Step 3
Exam Tip
Policy manager को direction और limited discretion दोनों देती है। परीक्षा में policy को flexible guide समझें।
A. हर manager customer interest की अलग व्याख्या करके अलग निर्णय देता है/Every manager interprets customer interest differently and gives different decisions
Step 1
Concept
Too vague flexibility can bring inconsistency. In exams view flexible policy with clear boundaries.
Step 2
Why this answer is correct
The correct answer is A. हर manager customer interest की अलग व्याख्या करके अलग निर्णय देता है / Every manager interprets customer interest differently and gives different decisions. Too vague flexibility can bring inconsistency. In exams view flexible policy with clear boundaries.
Step 3
Exam Tip
बहुत vague flexibility inconsistency ला सकती है। परीक्षा में flexible policy को clear boundaries के साथ देखें।
A. Policy priority guide करती है और process steps बताता है/Policy guides priority and process states steps
Step 1
Concept
Policy gives decision principle and process gives execution steps. In exams identify principle and steps separately.
Step 2
Why this answer is correct
The correct answer is A. Policy priority guide करती है और process steps बताता है / Policy guides priority and process states steps. Policy gives decision principle and process gives execution steps. In exams identify principle and steps separately.
Step 3
Exam Tip
Policy decision principle देती है और process execution steps देता है। परीक्षा में principle और steps अलग पहचानें।
A. क्या policy में fairness और competence दोनों हैं/Whether the policy has both fairness and competence
Step 1
Concept
A good policy balances relevant criteria. In exams check balance of policy criteria.
Step 2
Why this answer is correct
The correct answer is A. क्या policy में fairness और competence दोनों हैं / Whether the policy has both fairness and competence. A good policy balances relevant criteria. In exams check balance of policy criteria.
Step 3
Exam Tip
अच्छी policy relevant criteria को संतुलित करती है। परीक्षा में policy criteria का balance देखें।
It guides both fairness and quality. In exams balance of two relevant factors is policy strength.
Step 2
Why this answer is correct
The correct answer is A. संतुलित खरीद नीति / Balanced purchase policy. It guides both fairness and quality. In exams balance of two relevant factors is policy strength.
Step 3
Exam Tip
यह fairness और quality दोनों को guide करती है। परीक्षा में दो relevant factors का balance policy strength है।
B. Policy decision guideline है और strategy broad action path है/Policy is decision guideline and strategy is broad action path
Step 1
Concept
Policy guides decisions and strategy gives broad action direction. In exams keep guideline and broad path separate.
Step 2
Why this answer is correct
The correct answer is B. Policy decision guideline है और strategy broad action path है / Policy is decision guideline and strategy is broad action path. Policy guides decisions and strategy gives broad action direction. In exams keep guideline and broad path separate.
Step 3
Exam Tip
Policy निर्णय guide करती है और strategy बड़ी action direction देती है। परीक्षा में guideline और broad path अलग रखें।
After writing a policy its compliance is also necessary. In exams treat policy violation as implementation issue.
Step 2
Why this answer is correct
The correct answer is A. Policy implementation failure. After writing a policy its compliance is also necessary. In exams treat policy violation as implementation issue.
Step 3
Exam Tip
Policy लिखने के बाद उसका पालन भी जरूरी है। परीक्षा में policy violation को implementation issue मानें।
A. यह decision में priority criterion देती है/It gives a priority criterion in decision
Step 1
Concept
Priority criterion is decision guidance. In exams understand whom to prioritise as policy clue.
Step 2
Why this answer is correct
The correct answer is A. यह decision में priority criterion देती है / It gives a priority criterion in decision. Priority criterion is decision guidance. In exams understand whom to prioritise as policy clue.
Step 3
Exam Tip
Priority criterion decision guidance है। परीक्षा में whom to prioritise को policy clue समझें।
B. एक वर्ष में complaints 20 percent घटानी हैं/Complaints must be reduced by 20 percent in one year
Step 1
Concept
A target with percent and time is objective not policy. In exams treat measurable result as objective.
Step 2
Why this answer is correct
The correct answer is B. एक वर्ष में complaints 20 percent घटानी हैं / Complaints must be reduced by 20 percent in one year. A target with percent and time is objective not policy. In exams treat measurable result as objective.
Step 3
Exam Tip
Percent और time वाला target objective है policy नहीं। परीक्षा में measurable result को objective मानें।
C. दोनों factors को policy सीमा में balance करे/Balance both factors within policy limits
Step 1
Concept
Policy gives a guide to balance relevant factors. In exams connect multi-criteria policy with balanced decision.
Step 2
Why this answer is correct
The correct answer is C. दोनों factors को policy सीमा में balance करे / Balance both factors within policy limits. Policy gives a guide to balance relevant factors. In exams connect multi-criteria policy with balanced decision.
Step 3
Exam Tip
Policy relevant factors को balance करने का guide देती है। परीक्षा में multiple criteria policy को balanced decision से जोड़ें।
A. Fairness principle कमजोर हो सकता है/Fairness principle may weaken
Step 1
Concept
Fairness should be consistent in discipline policy. In exams check internal consistency of policy terms.
Step 2
Why this answer is correct
The correct answer is A. Fairness principle कमजोर हो सकता है / Fairness principle may weaken. Fairness should be consistent in discipline policy. In exams check internal consistency of policy terms.
Step 3
Exam Tip
Discipline policy में fairness consistent होना चाहिए। परीक्षा में policy terms के internal consistency को देखें।
A. नई data protection law आने के बाद भी privacy policy पुरानी रहे/Privacy policy remains old even after a new data protection law
Step 1
Concept
External legal changes may require policy revision. In exams connect law change with policy update.
Step 2
Why this answer is correct
The correct answer is A. नई data protection law आने के बाद भी privacy policy पुरानी रहे / Privacy policy remains old even after a new data protection law. External legal changes may require policy revision. In exams connect law change with policy update.
Step 3
Exam Tip
External legal changes policy revision मांग सकते हैं। परीक्षा में law change को policy update से जोड़ें।
A. Customer service criteria का संतुलन/Balance of customer service criteria
Step 1
Concept
Priority and fairness can both be balanced in policy. In exams treat balanced guidance as a strong policy.
Step 2
Why this answer is correct
The correct answer is A. Customer service criteria का संतुलन / Balance of customer service criteria. Priority and fairness can both be balanced in policy. In exams treat balanced guidance as a strong policy.
Step 3
Exam Tip
Policy में priority और fairness दोनों balance हो सकते हैं। परीक्षा में balanced guidance को strong policy मानें।
A. असंगत और पक्षपाती decisions हो सकते हैं/Decisions may become inconsistent and biased
Step 1
Concept
Policy should give limits along with discretion. In exams treat unlimited discretion as weak policy.
Step 2
Why this answer is correct
The correct answer is A. असंगत और पक्षपाती decisions हो सकते हैं / Decisions may become inconsistent and biased. Policy should give limits along with discretion. In exams treat unlimited discretion as weak policy.
Step 3
Exam Tip
Policy को discretion के साथ limits भी देनी चाहिए। परीक्षा में unlimited discretion को weak policy मानें।
A. Corporate quality policy से purchase और production policies का align होना/Purchase and production policies align with corporate quality policy
Step 1
Concept
A higher level policy can guide lower level policies. In exams identify hierarchy through aligned policies.
Step 2
Why this answer is correct
The correct answer is A. Corporate quality policy से purchase और production policies का align होना / Purchase and production policies align with corporate quality policy. A higher level policy can guide lower level policies. In exams identify hierarchy through aligned policies.
Step 3
Exam Tip
उच्च स्तर की policy lower level policies को guide कर सकती है। परीक्षा में hierarchy को aligned policies से पहचानें।
A. गलत और असंगत communication से/Wrong and inconsistent communication
Step 1
Concept
Policy makes communication decisions ethical and consistent. In exams treat public communication guideline as policy.
Step 2
Why this answer is correct
The correct answer is A. गलत और असंगत communication से / Wrong and inconsistent communication. Policy makes communication decisions ethical and consistent. In exams treat public communication guideline as policy.
Step 3
Exam Tip
Policy communication decisions को ethical और consistent बनाती है। परीक्षा में public communication guideline को policy मानें।
If policy is not followed decision control weakens. In exams understand policy breach as compliance issue.
Step 2
Why this answer is correct
The correct answer is A. Policy compliance failure. If policy is not followed decision control weakens. In exams understand policy breach as compliance issue.
Step 3
Exam Tip
Policy का पालन न हो तो decision control कमजोर होता है। परीक्षा में policy breach को compliance issue समझें।
A. Policy customer interest guide करती है और rule बिना bill refund नहीं कहता है/Policy guides customer interest and rule says no refund without bill
Step 1
Concept
Policy gives broad guidance and rule gives strict condition. In exams keep guidance and strict condition separate.
Step 2
Why this answer is correct
The correct answer is A. Policy customer interest guide करती है और rule बिना bill refund नहीं कहता है / Policy guides customer interest and rule says no refund without bill. Policy gives broad guidance and rule gives strict condition. In exams keep guidance and strict condition separate.
Step 3
Exam Tip
Policy broad guidance देती है और rule strict condition देता है। परीक्षा में guidance और strict condition अलग रखें।
Prioritising consumer safety is ethical policy guidance. In exams understand safety over profit as a policy principle.
Step 2
Why this answer is correct
The correct answer is A. Ethical decision guidance. Prioritising consumer safety is ethical policy guidance. In exams understand safety over profit as a policy principle.
Step 3
Exam Tip
Consumer safety को priority देना ethical policy guidance है। परीक्षा में safety over profit को policy principle समझें।
If policy users do not know it uniform decisions will not come. In exams treat communicated policy as effective.
Step 2
Why this answer is correct
The correct answer is A. Decision consistency across branches. If policy users do not know it uniform decisions will not come. In exams treat communicated policy as effective.
Step 3
Exam Tip
Policy users को जानकारी न हो तो uniform decisions नहीं आएंगे। परीक्षा में communicated policy को effective मानें।
B. Premium market में entry के लिए service model और channel चुनना/Choosing service model and channel to enter premium market
Step 1
Concept
A broad action route to enter premium market is strategy. In exams treat market direction as strategy and decision guidance as policy.
Step 2
Why this answer is correct
The correct answer is B. Premium market में entry के लिए service model और channel चुनना / Choosing service model and channel to enter premium market. A broad action route to enter premium market is strategy. In exams treat market direction as strategy and decision guidance as policy.
Step 3
Exam Tip
Premium market entry का broad action route strategy है। परीक्षा में market direction को strategy और decision guidance को policy मानें।
A. Policy और actual practice में mismatch/Mismatch between policy and actual practice
Step 1
Concept
Systems should support the policy promise. In exams check policy practice alignment.
Step 2
Why this answer is correct
The correct answer is A. Policy और actual practice में mismatch / Mismatch between policy and actual practice. Systems should support the policy promise. In exams check policy practice alignment.
Step 3
Exam Tip
Policy promise को systems support करने चाहिए। परीक्षा में policy practice alignment देखें।
A. Supplier payment policy छोटे vendors को affect करेगी/Supplier payment policy will affect small vendors
Step 1
Concept
Policy may affect concerned parties. In exams connect stakeholder impact with policy design.
Step 2
Why this answer is correct
The correct answer is A. Supplier payment policy छोटे vendors को affect करेगी / Supplier payment policy will affect small vendors. Policy may affect concerned parties. In exams connect stakeholder impact with policy design.
Step 3
Exam Tip
Policy affected parties पर असर डाल सकती है। परीक्षा में stakeholder impact को policy design से जोड़ें।
A. Payment history और repayment capacity/Payment history and repayment capacity
Step 1
Concept
Customer payment data is relevant in credit policy. In exams look for information linked with policy criteria.
Step 2
Why this answer is correct
The correct answer is A. Payment history और repayment capacity / Payment history and repayment capacity. Customer payment data is relevant in credit policy. In exams look for information linked with policy criteria.
Step 3
Exam Tip
Credit policy में customer payment data relevant होता है। परीक्षा में policy criteria से linked information देखें।
A. Recurring decisions को guide करना consistency लाना और limited discretion देना/Guiding recurring decisions bringing consistency and giving limited discretion
Step 1
Concept
Policy is a standing guide that makes decisions consistent. In exams remember recurring decisions and discretion.
Step 2
Why this answer is correct
The correct answer is A. Recurring decisions को guide करना consistency लाना और limited discretion देना / Guiding recurring decisions bringing consistency and giving limited discretion. Policy is a standing guide that makes decisions consistent. In exams remember recurring decisions and discretion.
Step 3
Exam Tip
Policy standing guide है जो decisions को consistent बनाती है। परीक्षा में recurring decisions और discretion याद रखें।
A. Service behaviour guidance अधूरी हो सकती है/Service behaviour guidance may be incomplete
Step 1
Concept
Complaint policy may need fairness and respect along with speed. In exams check policy criteria for completeness.
Step 2
Why this answer is correct
The correct answer is A. Service behaviour guidance अधूरी हो सकती है / Service behaviour guidance may be incomplete. Complaint policy may need fairness and respect along with speed. In exams check policy criteria for completeness.
Step 3
Exam Tip
Complaint policy में speed के साथ fairness और respect भी जरूरी हो सकते हैं। परीक्षा में policy criteria को complete देखें।
Two relevant criteria are balanced in reward decisions. In exams treat multi-criteria guidance as policy.
Step 2
Why this answer is correct
The correct answer is A. Balanced reward policy. Two relevant criteria are balanced in reward decisions. In exams treat multi-criteria guidance as policy.
Step 3
Exam Tip
Reward decisions में दो relevant criteria को balance किया गया है। परीक्षा में multiple criteria वाली guidance को policy मानें।
A. Safe and fair complaint handling को guide करना/To guide safe and fair complaint handling
Step 1
Concept
Confidentiality is fair guidance for grievance handling. In exams treat confidentiality as a policy principle.
Step 2
Why this answer is correct
The correct answer is A. Safe and fair complaint handling को guide करना / To guide safe and fair complaint handling. Confidentiality is fair guidance for grievance handling. In exams treat confidentiality as a policy principle.
Step 3
Exam Tip
गोपनीयता grievance handling की fair guidance है। परीक्षा में confidentiality को policy principle मानें।
A. क्या समान मामलों में decisions consistent और fair हैं/Whether decisions in similar cases are consistent and fair
Step 1
Concept
Effect of policy is seen through decision quality and consistency. In exams check decision outcomes.
Step 2
Why this answer is correct
The correct answer is A. क्या समान मामलों में decisions consistent और fair हैं / Whether decisions in similar cases are consistent and fair. Effect of policy is seen through decision quality and consistency. In exams check decision outcomes.
Step 3
Exam Tip
Policy का प्रभाव decisions की quality और consistency से दिखता है। परीक्षा में decision outcomes देखें।
A. Quality और reliability ignore हो सकती है/Quality and reliability may be ignored
Step 1
Concept
A single criterion policy may ignore important factors. In exams check price quality reliability balance in purchase policy.
Step 2
Why this answer is correct
The correct answer is A. Quality और reliability ignore हो सकती है / Quality and reliability may be ignored. A single criterion policy may ignore important factors. In exams check price quality reliability balance in purchase policy.
Step 3
Exam Tip
Single criterion policy important factors को ignore कर सकती है। परीक्षा में purchase policy में price quality reliability balance देखें।
A. Customer privacy को महत्व देना policy है और complaints 15 percent घटाना objective है/Giving importance to customer privacy is policy and reducing complaints by 15 percent is objective
Step 1
Concept
Guidance is policy and measurable result is objective. In exams identify guide and target separately.
Step 2
Why this answer is correct
The correct answer is A. Customer privacy को महत्व देना policy है और complaints 15 percent घटाना objective है / Giving importance to customer privacy is policy and reducing complaints by 15 percent is objective. Guidance is policy and measurable result is objective. In exams identify guide and target separately.
Step 3
Exam Tip
Guidance policy है और measurable result objective है। परीक्षा में guide और target अलग पहचानें।
A. यह decision में criteria और discretion दोनों देता है/It gives both criteria and discretion in decision
Step 1
Concept
Words like may and considered show flexible guidance. In exams treat criteria plus discretion as policy.
Step 2
Why this answer is correct
The correct answer is A. यह decision में criteria और discretion दोनों देता है / It gives both criteria and discretion in decision. Words like may and considered show flexible guidance. In exams treat criteria plus discretion as policy.
Step 3
Exam Tip
May और considered जैसे words flexible guidance दिखाते हैं। परीक्षा में criteria plus discretion को policy मानें।
A. Policy review और update करना/Review and update the policy
Step 1
Concept
When environment changes policy update may be necessary. In exams treat policy as reviewable not static.
Step 2
Why this answer is correct
The correct answer is A. Policy review और update करना / Review and update the policy. When environment changes policy update may be necessary. In exams treat policy as reviewable not static.
Step 3
Exam Tip
Environment बदलने पर policy update जरूरी हो सकता है। परीक्षा में policy को static नहीं बल्कि review योग्य मानें।
A. Data privacy policy है पर staff को safe data handling नहीं आता/Data privacy policy exists but staff does not know safe data handling
Step 1
Concept
People capability is needed for policy implementation. In exams connect policy training with compliance.
Step 2
Why this answer is correct
The correct answer is A. Data privacy policy है पर staff को safe data handling नहीं आता / Data privacy policy exists but staff does not know safe data handling. People capability is needed for policy implementation. In exams connect policy training with compliance.
Step 3
Exam Tip
Policy implementation के लिए people capability जरूरी है। परीक्षा में policy training को compliance से जोड़ें।
A. Policy fairness principle का उल्लंघन/Violation of policy fairness principle
Step 1
Concept
A fair policy should apply to all relevant cases. In exams understand selective application as policy violation.
Step 2
Why this answer is correct
The correct answer is A. Policy fairness principle का उल्लंघन / Violation of policy fairness principle. A fair policy should apply to all relevant cases. In exams understand selective application as policy violation.
Step 3
Exam Tip
Fair policy सभी relevant cases पर लागू होनी चाहिए। परीक्षा में selective application को policy violation समझें।
A. Clear criteria limited discretion consistency और legal compliance/Clear criteria limited discretion consistency and legal compliance
Step 1
Concept
A good policy is clear fair flexible and law compliant. In exams connect these qualities with effective policy.
Step 2
Why this answer is correct
The correct answer is A. Clear criteria limited discretion consistency और legal compliance / Clear criteria limited discretion consistency and legal compliance. A good policy is clear fair flexible and law compliant. In exams connect these qualities with effective policy.
Step 3
Exam Tip
अच्छी policy clear fair flexible और law compliant होती है। परीक्षा में इन qualities को effective policy से जोड़ें।
A. Recurring decisions को guide करना consistency देना discretion को limit करना और fairness बढ़ाना/Guiding recurring decisions giving consistency limiting discretion and improving fairness
Step 1
Concept
Policy is a flexible standing plan that improves decision quality. In exams also understand policy as a decision control tool.
Step 2
Why this answer is correct
The correct answer is A. Recurring decisions को guide करना consistency देना discretion को limit करना और fairness बढ़ाना / Guiding recurring decisions giving consistency limiting discretion and improving fairness. Policy is a flexible standing plan that improves decision quality. In exams also understand policy as a decision control tool.
Step 3
Exam Tip
Policy flexible standing plan है जो decision quality सुधारती है। परीक्षा में policy को decision control tool भी समझें।
A. निर्णय सीमा अस्पष्ट है/Decision limit is unclear
Step 1
Concept
Clear limits are needed along with discretion in policy. In exams treat unlimited discretion as weak policy.
Step 2
Why this answer is correct
The correct answer is A. निर्णय सीमा अस्पष्ट है / Decision limit is unclear. Clear limits are needed along with discretion in policy. In exams treat unlimited discretion as weak policy.
Step 3
Exam Tip
Policy में discretion के साथ clear limits भी जरूरी हैं। परीक्षा में unlimited discretion को weak policy मानें।
A. Policy और actual practice में असंगति/Mismatch between policy and actual practice
Step 1
Concept
Difference between written policy and practice weakens fairness. In exams understand policy-practice gap as an implementation issue.
Step 2
Why this answer is correct
The correct answer is A. Policy और actual practice में असंगति / Mismatch between policy and actual practice. Difference between written policy and practice weakens fairness. In exams understand policy-practice gap as an implementation issue.
Step 3
Exam Tip
लिखी policy और व्यवहार में अंतर fairness को कमजोर करता है। परीक्षा में policy-practice gap को implementation issue समझें।
A. ग्राहक सेवा और आर्थिक व्यवहार्यता का संतुलन/Balance between customer service and economic feasibility
Step 1
Concept
Policy should consider feasibility along with customer interest. In exams treat balanced criteria as a quality of effective policy.
Step 2
Why this answer is correct
The correct answer is A. ग्राहक सेवा और आर्थिक व्यवहार्यता का संतुलन / Balance between customer service and economic feasibility. Policy should consider feasibility along with customer interest. In exams treat balanced criteria as a quality of effective policy.
Step 3
Exam Tip
Policy में customer interest के साथ feasibility भी देखनी चाहिए। परीक्षा में balanced criteria को effective policy की quality मानें।
