किस विकल्प में procedure की जगह policy दी गई है?
Which option gives policy instead of procedure?
Explanation opens after your attempt
B. शिकायत निर्णय में ग्राहक हित को महत्व दिया जाएगाCustomer interest will be valued in complaint decision
Concept
Valuing customer interest is decision guidance. In exams treat guidance as policy and steps as procedure.
Why this answer is correct
The correct answer is B. शिकायत निर्णय में ग्राहक हित को महत्व दिया जाएगा / Customer interest will be valued in complaint decision. Valuing customer interest is decision guidance. In exams treat guidance as policy and steps as procedure.
Exam Tip
ग्राहक हित को महत्व देना decision guidance है। परीक्षा में guidance को policy और steps को procedure मानें।
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