यदि objective में लिखा है कि next quarter में customer complaint escalation rate आठ प्रतिशत से तीन प्रतिशत करना है तो यह किस बात का संकेत है?
If an objective states that customer complaint escalation rate must be reduced from eight percent to three percent next quarter what does it indicate?
Explanation opens after your attempt
A. मापनीय सेवा सुधार लक्ष्यMeasurable service improvement target
Concept
Reducing escalation rate is a measurable target of customer service improvement. In exams treat rate change with time as a strong objective.
Why this answer is correct
The correct answer is A. मापनीय सेवा सुधार लक्ष्य / Measurable service improvement target. Reducing escalation rate is a measurable target of customer service improvement. In exams treat rate change with time as a strong objective.
Exam Tip
escalation rate घटाना customer service improvement का measurable target है। परीक्षा में rate change with time को strong objective मानें।
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