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Service Quality

Class 12 Business Studies के इस tag से जुड़े questions। हर question के साथ chapter, topic, level और difficulty दी गई है।

Business StudiesIf a budget contains only financial numbers and no service quality indicators, what weakness remains in a service business?Class 12PlanningBudgetExpert Business StudiesA rule says customer confirmation must be taken before complaint closure. Which quality aspect does it improve?Class 12PlanningRuleHard Business StudiesHow can service quality improve due to rules?Class 12PlanningRuleMedium Business StudiesAfter a method is implemented employees save time but customer complaints increase. What will expert review ask?Class 12PlanningMethodExpert Business StudiesA service procedure has no final step for confirming with the customer that the issue is resolved. What risk does this create?Class 12PlanningProcedureHard Business StudiesA company sets a target to reduce average complaint recurrence from 16 percent to 6 percent in 9 months. This is an example of which objective?Class 12PlanningObjectivesExpert Business StudiesA hospital sets a target to reduce patient readmission rate from 18 percent to 11 percent next year. What type of objective is this?Class 12PlanningObjectivesExpert Business StudiesA service centre sets a target to increase first contact resolution rate from 54 percent to 73 percent in two months. This is an example of what?Class 12PlanningObjectivesMedium Business StudiesIf a plan stresses only sales growth and service quality falls, what risk arises?Class 12PlanningLimitations of planningExpert Business StudiesA company starts keeping digital records of all customer support conversations. Which benefit will it get the most?Class 12Business EnvironmentTechnological environmentMedium Business StudiesCustomers who value punctuality leave brands that deliver late. What is the main managerial lesson?Class 12Business EnvironmentSocial environmentHard Business StudiesIn a society that values punctuality which service may be preferred?Class 12Business EnvironmentSocial environmentEasy Business StudiesWhen customers develop a habit of reading online reviews what should business focus on?Class 12Business EnvironmentSocial environmentEasy Business StudiesIf a company improves service quality before competitive pressure increases which benefit of environmental study is shown?Class 12Business EnvironmentImportance of business environmentMedium Business StudiesIf a company improves service quality by analysing customer complaints what is the main benefit?Class 12Business EnvironmentImportance of business environmentMedium Business StudiesAvailability of delivery partners directly affects service quality of an online grocery platform. Which force does this show?Class 12Business EnvironmentFeatures of business environmentHard Business StudiesIf an institution changes employees very frequently and customer service quality falls which principle is ignored?Class 12Principles of ManagementFayol’s principles of managementHard Business StudiesIf competition increases and a company reduces service time and improves quality which significance is it?Class 12Principles of ManagementSignificance of management principlesHard Business StudiesIf kitchen team and service team in a restaurant lack harmony what will be the result?Class 12Nature and Significance of ManagementCoordinationMedium Business StudiesA manager stopped training to reduce cost and service quality declined. Which professional understanding was weak?Class 12Nature and Significance of ManagementManagement as a ProfessionExpert