After demonetisation, which sign shows that a firm converted a policy shock into organisational capability?

Correct answer: Creating a permanent payment policy, training, audit, and crisis-communication framework

The governing concept is organisational learning: a temporary disruption becomes capability when the firm converts experience into repeatable systems. A permanent payment policy clarifies approved methods and responsibilities; employee training helps people apply it consistently; audits check whether controls actually work; and crisis communication keeps customers and stakeholders informed. Together, these measures make the organisation more prepared for a future shock instead of merely reacting once. Option A is therefore correct. Option B is only a short-lived operational action and does not create institutional learning. Option C removes an important source of trust and feedback, while D weakens control, transparency, and legal compliance. Capability is shown by durable routines, not by an isolated emergency response.