Business Studies

Procedure

प्रक्रिया

In Class 12 Business Studies, this topic explains procedure as a type of plan within the chapter Planning. Students learn that a procedure is a predetermined sequence of steps arranged in the order in which an activity should be performed. It provides clear guidance for routine work, promotes consistency, reduces confusion and supports coordination. The topic also helps students distinguish procedures from policies, methods, rules, programmes and budgets, and understand their practical role in business decision-making.

Practice questions

01 In a purchase procedure the order is sent to the supplier before the requirement note is prepared. What is the biggest defect?

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Answer and explanation

Procedure

Practice questions

01 In a purchase procedure the order is sent to the supplier before the requirement note is prepared. What is the biggest defect?

02 If in a customer return procedure receipt check and product check are done by the same person who also approves the return which control is weak?

03 In a complaint procedure the customer gets no information after complaint registration. Which problem will occur most?

04 If in a loan procedure the same documents are checked again by another department after verification what is the main defect?

05 Which option gives the correct difference between procedure and method?

06 If in a service request procedure the problem is not classified before technician assignment what risk exists?

07 In a payment procedure the goods received note is not checked before invoice approval. Which control gap exists?

08 If every small decision in a procedure needs approval of top manager what effect may occur?

09 Which option gives policy instead of procedure?

10 In a safety incident procedure there is no step to help the injured person before report submission. What is the defect?

11 If eligibility criteria are checked only after interview in recruitment procedure what procedural issue exists?

12 In which situation will documentation quality of procedure be considered best?

13 If in stock verification procedure record comparison is not done after physical count what risk exists?

14 A procedure has time limits but no escalation route when delay occurs. What is the main weakness?

15 If a customer account closure procedure has no dues clearance step what risk exists?

16 In a digital procedure the next step does not open without manual signature even though e-approval is available. Which improvement is suitable?

17 If courier is sent without confirming customer availability in a return pickup procedure what will happen?

18 Which option most clearly shows a control point in procedure?

19 If vendor onboarding procedure has no conflict of interest declaration step what risk exists?

20 A procedure has final review but the reviewer is the same person who performed the work. Which control issue exists?

21 If a procedure has no status tracking system what difficulty will management face?

22 In a travel claim procedure bills are not attached before manager approval. Why is this weak?

23 Which option is the correct basis to check procedure effectiveness?

24 If a procedure has exception approval but no definition of exception what problem will occur?

25 If one person counts cash and deposits it in bank without review in cash handling procedure what risk exists?

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