Business Studies

Procedure

प्रक्रिया

In Class 12 Business Studies, this topic explains procedure as a type of plan within the chapter Planning. Students learn that a procedure is a predetermined sequence of steps arranged in the order in which an activity should be performed. It provides clear guidance for routine work, promotes consistency, reduces confusion and supports coordination. The topic also helps students distinguish procedures from policies, methods, rules, programmes and budgets, and understand their practical role in business decision-making.

Practice questions

01 If a procedure has no step to give status update to customer what service issue may arise?

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Answer and explanation

Procedure

Practice questions

01 If a procedure has no step to give status update to customer what service issue may arise?

02 Which option shows correct application of method and procedure?

03 If payment happens even when original bills are not attached in travel reimbursement procedure what weakness exists?

04 Which option gives the main role of procedure most correctly?

05 In a procedure employees have to fill the same information in three forms. Which improvement is correct?

06 If supervisor notification is the last step in a safety incident procedure what issue may occur?

07 If a procedure has no exception handling what may happen in unusual cases?

08 A vendor onboarding procedure has no blacklist check. What risk will occur?

09 Which option correctly separates procedure and budget?

10 If procedure has no final customer confirmation step what risk exists in service closure?

11 A procedure has all steps correct but the sequence is not explained to employees. What problem may occur?

12 Which option most clearly shows the control feature of procedure?

13 If a procedure is very rigid and has no fast-track route even for genuine urgent cases what weakness exists?

14 Which option is the correct way to check procedure effectiveness?

15 A complaint procedure states manager approval first then complaint registration. Why is it impractical?

16 If customer availability is not confirmed before courier assignment in return pickup procedure what risk exists?

17 Which option shows the best documentation quality of procedure?

18 If digital entry and manual register are both compulsory in a procedure but purpose is same what issue exists?

19 Which option correctly separates procedure and objective?

20 If procedure steps are logical but there is no monitoring what risk remains?

21 Which option gives the complete role of procedure most correctly at hard level?

22 If a dispatch procedure has no final address verification before label printing what control gap exists?

23 A procedure has a separate route for urgent approvals but reasons are not recorded. What is the main weakness?

24 If the same employee does both product check and refund approval in a customer refund procedure what risk exists?

25 Which option most correctly shows the need for procedure review?

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