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Subjects

Business Studies

Procedure

प्रक्रिया

In Class 12 Business Studies, this topic explains procedure as a type of plan within the chapter Planning. Students learn that a procedure is a predetermined sequence of steps arranged in the order in which an activity should be performed. It provides clear guidance for routine work, promotes consistency, reduces confusion and supports coordination. The topic also helps students distinguish procedures from policies, methods, rules, programmes and budgets, and understand their practical role in business decision-making.

Practice questions

01 Which statement correctly identifies both procedure and budget?

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02 In a civic service centre for birth certificate first application then document checking then officer approval and then certificate print happens. What is this?

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Answer and explanation

03 How do written procedure steps help in new employee training?

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04 In a retail store for exchange first bill scan then product condition check then manager approval and then replacement issue happens. This relates to which plan?

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05 In a factory for finished goods dispatch first packing list then quality clearance then gate pass and then loading happens. What is this?

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Answer and explanation

06 What may happen if each step in procedure is not clear?

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07 Which statement shows programme rather than procedure?

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08 In a mobile service centre for repair first device receipt then fault diagnosis then estimate approval and then repair happens. This is an example of what?

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Answer and explanation

09 How will confusion between procedure and rule be removed?

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10 In an insurance office for claim first policy number check then document upload then surveyor report and then settlement approval happens. What is this?

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Answer and explanation

11 Which option gives the main sign of procedure?

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12 In a company for visitor entry first identity check then visitor pass then host approval and then entry happens. This is an example of which plan?

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13 Which statement shows a clear method rather than procedure?

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14 In a company for petty cash reimbursement first voucher submission then receipt check then accountant approval and then cash issue happens. What is this?

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Answer and explanation

15 What is the biggest benefit of procedure in regular work?

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16 In a school bus service for route change request first parent application then route supervisor check then principal approval and then route update happens. Which plan does this show?

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17 In a company for software access request first user request then manager approval then IT verification and then access activation happens. Which type of plan is this?

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Answer and explanation

18 In a warehouse for return parcel process first barcode scan then reason entry then inspection and then restock or reject decision happens. What is this?

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Answer and explanation

19 What can be the biggest weakness in routine work without procedure?

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20 In a clinic for rescheduling appointment first patient request then slot availability check then confirmation and then message update happens. This is an example of what?

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Answer and explanation

21 In a company for vendor registration first basic details then document upload then compliance check and then vendor code issue happens. What is this?

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Answer and explanation

22 Which statement correctly uses procedure and method?

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23 In a company for complaint closure first customer confirmation then closure note then supervisor review and then ticket close happens. Which type of plan is this?

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Answer and explanation

24 In a company for damaged equipment replacement first damage report then inspection approval then replacement request and then new equipment issue happens. What is this?

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Answer and explanation

25 In a company for issuing a new laptop first employee request then manager approval then IT configuration and then handover entry happens. This is an example of which plan?

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