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Subjects

Business Studies

Procedure

प्रक्रिया

In Class 12 Business Studies, this topic explains procedure as a type of plan within the chapter Planning. Students learn that a procedure is a predetermined sequence of steps arranged in the order in which an activity should be performed. It provides clear guidance for routine work, promotes consistency, reduces confusion and supports coordination. The topic also helps students distinguish procedures from policies, methods, rules, programmes and budgets, and understand their practical role in business decision-making.

Practice questions

01 In an online store for product listing first product details then photo upload then price entry and then publish approval happens. What is this?

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02 Which option shows programme rather than procedure?

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03 In a company for meeting room booking first slot check then request entry then admin approval and then calendar block happens. This is an example of which plan?

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Answer and explanation

04 What is the main benefit of standardization in procedure?

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05 Which statement shows clear policy rather than procedure?

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06 In a company for office asset return first asset list check then condition inspection then clearance signature and then record update happens. What is this?

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07 In a school for issuing sports kit first team list then coach approval then store issue and then receipt signature happens. This is an example of what?

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Answer and explanation

08 Which option is a wrong example of procedure because it has no sequence of steps?

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09 In a company for data backup first file selection then backup run then verification and then backup log entry happens. What is this?

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10 What should be kept in mind while changing a procedure?

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11 In a company for complaint escalation first agent review then team leader review then manager decision and then final response happens. Which plan does this show?

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Answer and explanation

12 Which option gives the correct difference between procedure and programme?

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13 In a factory for safety incident reporting first incident note then supervisor report then safety review and then corrective record happens. What is this?

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14 What is the main reason for writing every step in procedure?

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15 In an institution for certificate correction first correction request then old record check then authority approval and then new certificate issue happens. This is an example of what?

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16 In a company for returning visitor pass first exit time entry then host confirmation then pass collection and then gate record update happens. Which type of plan is this?

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17 Which statement clearly shows rule rather than procedure?

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18 In an office for stationery issue first requisition slip then stock availability check then supervisor approval and then issue entry happens. What is this?

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19 What can happen if procedure steps are done in the wrong order?

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20 In a hospital for cancelling appointment first patient request then booking check then cancellation entry and then confirmation message is sent. This is an example of which plan?

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21 Which option gives objective rather than procedure?

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22 In a company for issuing training certificate first attendance verification then test result check then certificate approval and then email dispatch happens. What is this?

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23 Which statement correctly identifies both procedure and method?

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24 In a bank for address update first request form then address proof verification then system update and then confirmation SMS happens. Which type of plan is this?

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25 In a company for damaged product replacement first complaint number then product inspection then approval and then replacement dispatch happens. What is this?

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