01 In a bank customer KYC renewal has notice sending document collection risk review system update and confirmation. What is this?
Answer and explanation
Correct answer: C. Procedure
Explanation: The direct answer is C, Procedure. A procedure gives the ordered actions for carrying out a recurring task. In this case, the bank sends a notice, collects documents, reviews risk, updates the system and sends confirmation. This is not just an aim; it is an operating sequence. Option A, Budget, is a financial estimate of expected income and expenditure, so it does not describe KYC steps. Option B, Policy, is a general rule or guiding principle, such as requiring customers to keep KYC information updated; it does not necessarily state the complete order of actions. Option C is correct because the five actions explain exactly how KYC renewal is performed. Option D, Objective, is the desired result, such as maintaining valid customer records, not the method used to reach it. Exam cue: when a question lists “first, next, then and finally” actions for regular work, look for procedure.