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Subjects

Business Studies

Procedure

प्रक्रिया

In Class 12 Business Studies, this topic explains procedure as a type of plan within the chapter Planning. Students learn that a procedure is a predetermined sequence of steps arranged in the order in which an activity should be performed. It provides clear guidance for routine work, promotes consistency, reduces confusion and supports coordination. The topic also helps students distinguish procedures from policies, methods, rules, programmes and budgets, and understand their practical role in business decision-making.

Practice questions

01 In a company before issuing a purchase order the sequence of departmental requisition budget check vendor quotation comparison and final approval is fixed. This is an example of which plan?

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02 If in a claim process document verification is followed by surveyor report liability check and settlement approval then what will it be called?

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03 Which statement correctly gives the expert difference between procedure and policy?

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04 A hospital makes the order of doctor clearance billing pharmacy counselling and discharge summary handover in the discharge process. Which type of plan is this?

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05 In a company for grievance escalation first team leader review then department head review then HR hearing and then final decision happens. What is this?

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06 Which option gives a rule rather than procedure?

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07 In a factory accident reporting has the order of incident note supervisor verification safety officer inquiry and corrective action log. This relates to which plan?

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08 At expert level what is the correct difference between procedure and method?

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09 In a bank for loan restructuring first overdue analysis then cash flow review then committee approval and then revised schedule issue happens. What is this?

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10 If payment is made before approval in a process then which plan is ignored?

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11 A company fixes the order of attendance freeze overtime check tax calculation salary approval and bank upload in payroll. This is an example of what?

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12 On an online platform seller onboarding has the order of GST check bank verification catalogue approval and store activation. What will it be called?

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13 In a manufacturing unit for product recall the order of batch identification dealer intimation customer collection inspection and replacement is fixed. Which plan does this show?

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14 In which situation will a procedure be considered ineffective?

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15 In a college examination grievance has the order of answer sheet request receipt verification examiner review and revised result approval. What is this?

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16 What is the correct expert difference between procedure and programme?

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17 In an insurance office before claim rejection document gap notice customer response review legal check and rejection approval happen. Which type of plan is this?

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18 Which statement clearly shows strategy rather than procedure?

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19 In a company after internal audit observation evidence collection department reply risk rating and action closure tracking happen. What is this?

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20 What does dependency mean in procedure?

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21 In a hospital lab before releasing critical report the order is sample validation machine result pathologist review and doctor alert. This is an example of which plan?

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22 In a company cybersecurity incident response has the order of detect isolate assess notify recover and post review. What is this?

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23 Which risk is most associated with wrong sequence in procedure?

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24 In a logistics firm for reverse pickup return request validation pickup scheduling item scan condition check and refund trigger happen. This is an example of what?

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25 In a company for data deletion request identity verification data mapping legal hold check deletion execution and confirmation log happen. What is this?

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