Planning process

Correct answer: A. Effect on customer trust

Evaluation chooses criteria according to the objective. In exams check trust impact for brand trust objective.

Correct answer: B. Evaluating alternatives

Checking profit effect is part of evaluation. In exams treat unchecked impact as poor evaluation.

Correct answer: A. Reducing returns within one year and later ordering employees to apply the process

The first part is objective and getting action through orders is implementation. In exams treat target plus orders as different steps.

Correct answer: A. There will be no learning from errors and deviations

Follow-up compares actual performance with the plan and helps identify errors and deviations. Without it, the organisation cannot learn from experience or make necessary corrections, so option A is correct. Objectives and planning premises do not improve or remain correct automatically. Exam tip: remember follow-up as ‘checking, learning and correction’.

Correct answer: A. Planning steps are interrelated

Selection is affected by both objective and premises. In exams understand interrelation of steps.

Correct answer: A. Improve capacity and stock premises in the next plan

Follow up gives learning even from good performance. In exams understand capacity planning improvement from positive deviation.

Correct answer: A. It is a connected cycle of objectives assumptions alternatives evaluation selection implementation and correction

Planning process is sequential and also improves through feedback. In exams treat full flow plus correction as the mature answer.