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Class 12 Business Studies Business Environment Technological environmentMedium

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A bank places an automated voice system before a human agent in customer service. This is an example of which technological effect?

Answer and explanation

Correct answer: Automation of customer communication

An automated voice system handles initial customer communication. In exams connect communication automation with technological environment.

Related tags

Business-Environment Technological-Environment Automated-Voice Customer-Service Technological Environment Business Environment Business Studies Class 12 Mcq

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