Why is customer service important for a food entrepreneur in Indian cuisine?
Answer and explanation
Correct answer: To encourage repeat customers, build a positive reputation, and increase trust
Customer service includes courteous behaviour, timely service, proper handling of complaints, and accurate menu or allergy information. It improves customer satisfaction and trust, making customers more likely to return or order again. Increasing cost is not the purpose of customer service, and good service cannot replace food quality and hygiene. Exam tip: Link customer service with satisfaction, trust, and repeat customers.
Frequently asked questions
What is the correct answer to this question?
To encourage repeat customers, build a positive reputation, and increase trust
Why is this the correct answer?
Customer service includes courteous behaviour, timely service, proper handling of complaints, and accurate menu or allergy information. It improves customer satisfaction and trust, making customers more likely to return or order again. Increasing cost is not the purpose of customer service, and good service cannot replace food quality and hygiene. Exam tip: Link customer service with satisfaction, trust, and repeat customers.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Traditional occupations in India - Indian cuisine.
