Which is the most balanced indicator for measuring service quality in an Indian food enterprise?
Answer and explanation
Correct answer: Taste, timely service, hygiene, packaging, complaint resolution and repeat purchase
Service quality is measured through the customer’s overall experience. Option A includes key aspects: food taste, timely service, hygiene, packaging, complaint handling and repeat purchase. Shop lighting or social-media likes alone cannot measure complete customer satisfaction. Exam tip: choose the option that covers the product, service process and customer feedback together.
Frequently asked questions
What is the correct answer to this question?
Taste, timely service, hygiene, packaging, complaint resolution and repeat purchase
Why is this the correct answer?
Service quality is measured through the customer’s overall experience. Option A includes key aspects: food taste, timely service, hygiene, packaging, complaint handling and repeat purchase. Shop lighting or social-media likes alone cannot measure complete customer satisfaction. Exam tip: choose the option that covers the product, service process and customer feedback together.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Traditional occupations in India - Indian cuisine.
