When is customer feedback after service most useful in an Indian food enterprise?
Answer and explanation
Correct answer: When it is used to improve taste, quantity, service timing and packaging
Customer feedback is most useful when the enterprise records it and uses it to improve aspects such as taste, portion size, service speed, and packaging. This improves customer satisfaction and service quality. Discarding feedback or blaming the customer loses an opportunity for improvement. Exam tip: link customer feedback with corrective action and quality control.
Frequently asked questions
What is the correct answer to this question?
When it is used to improve taste, quantity, service timing and packaging
Why is this the correct answer?
Customer feedback is most useful when the enterprise records it and uses it to improve aspects such as taste, portion size, service speed, and packaging. This improves customer satisfaction and service quality. Discarding feedback or blaming the customer loses an opportunity for improvement. Exam tip: link customer feedback with corrective action and quality control.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Traditional occupations in India - Indian cuisine.
