What should be done if repeated complaints come about the same dish in an Indian food business?
Answer and explanation
Correct answer: The recipe, ingredients, cooking process and service should be checked
Repeated complaints about one dish indicate a possible systematic problem in its quality or service. The business should check recipe standardisation, ingredient quality, cooking time and temperature, presentation, and serving conditions to identify and correct the root cause. Blaming customers does not solve the problem. Exam tip: for repeated complaints, choose the option that involves finding and correcting the root cause.
Frequently asked questions
What is the correct answer to this question?
The recipe, ingredients, cooking process and service should be checked
Why is this the correct answer?
Repeated complaints about one dish indicate a possible systematic problem in its quality or service. The business should check recipe standardisation, ingredient quality, cooking time and temperature, presentation, and serving conditions to identify and correct the root cause. Blaming customers does not solve the problem. Exam tip: for repeated complaints, choose the option that involves finding and correcting the root cause.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Traditional occupations in India - Indian cuisine.
